Technology Notification – Phone System Upgrade (6/23/2018)

June 22, 2018

Technology Notification –

Cisco Call Manager (the phone system) will undergo planned maintenance on Saturday, June 23, 2018. This maintenance will begin at 4:15 pm and will conclude by 8:00 am on Sunday, June 24, 2018. As part of this maintenance, the phone system will be upgraded to the most recent version. Information Technology does not anticipate any disruption from this maintenance. Cisco telephones will, however, be restarted at the conclusion.

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Technology Notification – PeopleSoft Login Update

June 19, 2018

Technology Notification

In order to improve security and provide a consistent login experience, Information Technology has updated the login process for users with administrative access to PeopleSoft Campus Solutions (CS), Human Resources (HR), and Financials (FS).

Users with administrative access to PeopleSoft CS, HR, and FS may now use their GRCC Network Account password to log in to PeopleSoft CS, HR, FS, and the Online Center. A separate password will no longer be required. Passwords for these accounts and other GRCC resources using the GRCC Network Account can be reset by visiting www.grcc.edu/password.

Please begin using your GRCC network login for PeopleSoft soon, as the separate PeopleSoft password will stop working in the near future as we complete the transition.

As always, we are here to help if you have questions or issues logging in.


Technology Notification Resolved- Online Center Mobile Page (06/15/2018 8:07 AM)

June 15, 2018

Technology Notification –

Online Center mobility functionality has been restored.

Any future updates will be posted at: www.grcc.edu/status

Also available through:
https://grccitstatus.wordpress.com
http://www.grcc.edu/informationtechnology/customersupport
https://www.facebook.com/GRCCit/


Technology Notification – Online Center Mobile Page

June 15, 2018

Technology Notification –

Information Technology has identified a service disruption affecting the mobile Online Center page. Users receive an error upon login to the mobile version of the site.

Users in need of access to the Online Center from a mobile device should use the desktop version of the page to log in.

Engineers are working to restore service, but a resolution ETA is not available.

Any future updates will be posted at: www.grcc.edu/status

Also available through:

https://grccitstatus.wordpress.com
http://www.grcc.edu/informationtechnology/customersupport
https://www.facebook.com/GRCCit/


Technology Notification – PeopleSoft Maintenance (6/14/2018)

June 13, 2018

Technology Notification –

PeopleSoft Student, Financials, Human Resources, and the Online Center will undergo planned maintenance beginning at 8:00 pm on June 14. This maintenance will conclude by 2:00 am on 6/15/2018. These services will be unavailable during maintenance.


Technology Notification – Cisco Contact Center Upgrade – June 8, 2018

June 8, 2018

Technology Notification –

Cisco Contact Center will undergo planned maintenance tonight, June 8, for a scheduled upgrade. This maintenance will begin at 6:15 pm on June 8 and is scheduled to last until 1:00 am on June 9. Callers may intermittently receive a busy signal when contacting departments that use Cisco Contact Center as individual services are brought down, upgraded, and restarted. This busy signal will occur regardless of business hours.

Following this upgrade, the Cisco Agent desktop software will be discontinued and will no longer be usable nor available for installation. Agents must use the Cisco Finesse website. This upgrade also improves compatibility between the Cisco Finesse website and all three major browsers (Google Chrome, Mozilla Firefox, and Internet Explorer).


Technology Notification: PeopleSoft Planned Maintenance – 5/16/2018

May 16, 2018

Technology Notification:

PeopleSoft will undergo required and planned maintenance for approximately two hours tonight, May 16, 2018. This maintenance will begin at 10:00 pm and conclude by 12:00 am tomorrow morning. PeopleSoft Student, HR, Financials, and the Online Center will be unavailable during this maintenance.