Do you have too many USB plugs but not enough ports on your laptop?

Use a USB Port Hub! A USB port hub is a small adapter that has several extra USB ports -typically 3-7. It’s an easy way to expand the number of available USB ports on your computer. Simply plug the hub into your laptop’s USB port and voilà – you now have more ports for such things as flash drives, wireless mouse or keyboard.

For more information and helpful tips, please visit the IT Customer Support Portal or contact the IT Customer Support Desk.

If you have a suggestion or a Technology Tip you think can be useful, you can submit them by emailing techtips

Tech Tips: Experiencing a Technical Outage:

Is a GRCC system not working right or appear to be down? Please visit GRCC IT Status for at-a-glance status updates of all Information Technology’s services – from Blackboard to PeopleSoft. From this website, you will be able to see the current status of all of our services, and a historical record of any service disruption or maintenance. The website is available to both students and employees and is designed to be accessible even in the event of a major network outage.

Are you trying to run reports from CSProd but everything is moving at a snail’s pace? Maybe it’s heavy traffic, something on your local computer, or a campus wide issue. GRCC IT Status will let you know of any problems we’re detecting. Don’t see anything posted to GRCC IT Status? Then give us a call. You may be the first one to experience an issue that we need to look into.

For more information, please visit the Status Hub or contact the IT Customer Support Desk.

If you have a suggestion or a Technology Tip you think can be useful, you can submit them by emailing techtips

Tech Tips: IT Support Portal Guides

Did you know IT has a self-service Support Portal where you can easily and quickly report issues, submit service requests, schedule virtual visits, and search for knowledge articles? Two major components of the Support Portal are the Service Catalog and the Knowledge Base.

The Service Catalog provides easy access to a large variety of services that the IT department offers. Placing a service request through the portal is helpful in that it guides you through questions we will need to fulfill the request, saving you time!

The Knowledge Base includes answers to common questions that we receive in the IT department as well as how-tos on common processes and procedures specific to GRCC technology.

Please visit the IT Customer Support Portal or click on the links below for helpful guides.

How to Search the IT Knowledge Base

How to Search the IT Service Catalog

How to Submit a Ticket from the Portal

View Your Submitted Tickets from the Portal

If you have a suggestion or a Technology Tip you think can be useful, you can submit them by emailing techtips

Tech Tip: Computer Reboot

When is the last time you rebooted your computer? Not sure? We totally understand! It is very easy to get into a routine of putting your computer to sleep every day so you can keep things open that you are currently using. It makes the start of the next day feel productive by continuing where we left off. The truth is, we may actually be slowing ourselves down.

Rebooting makes our computer run more efficiently and it can also fix problems we may be encountering. Please take the time to restart your computer at least once a week which will save you time in the long run.

Check out this article Why Does Rebooting Your Computer Fix So Many Issues?

For other great tips, visit the IT Customer Support Portal and search the Knowledge Base for other articles.

If you have a suggestion or a Technology Tip you think can be useful, you can submit them by emailing techtips

GRCC Tech Tips

GRCC IT is happy to introduce Tech Tips – A collaboration with all of you! 

We’re going to be sharing our favorite time-saving tips within the applications that we use every day, but we need your help! If you’ve found a technical tip or workaround that makes your job, or your team’s job easier, we need you to share that with us! We will be sharing posts and occasionally creating videos of the tip to share with our campus community.

Each week, we will be sharing via GRCC Today two to three posts, but to make these posts relevant to you, we ask that you share your ideas with techtips@grcc.edu

When you submit an idea to techtips@grcc.edu, please detail what the tip is in regards to, the process or steps to perform the function, and if possible, link any related articles that would best help us draft a post to GRCC Today. One of our team members will develop either a written post for GRCC Today or create a brief video based on the tip to share with others when applicable. We will always review our developed content with you, the content expert, prior to sharing it with the campus community. 

We look forward to sharing our knowledge with you, and sharing your tips with the campus community! You can see our first tip starting next week! 

IT Notification – Feature Update to Google Chat

Google is rolling out an update to the Chat application. Both the web based app and devices running the stand-alone desktop app will receive this update over the next 15 days. The update includes:

  • A new shared file tab along the top of a Chat room, allowing members of the room to quickly access files that have been shared in Chat.
  • A quick access side panel along the right side, allowing you to quickly swap between other Google apps like Calendar, Tasks, Drive, and more.
  • The search bar has been relocated to the left-hand side of the app, under the “+” button. This tool allows you to search for content across all your chat rooms and direct messages.
  • A new toggle to switch between a full-screen view and a pop-up view.
  • Improved Google Meet quick access tool that allows you to join or start a Meet call directly from Chat.

If you use the web app for Chat, there will be no additional steps necessary for this update. If you’re using the desktop Chat app you will begin seeing prompts asking you to update to the latest version. If you would like to learn more about the update, we recommend reading Google’s article.
For more information on installing Google Chat on your computer click here.

Technology Notification – Perceptive Content (ImageNow) Upgrade

Technology Notification

Information Technology will be upgrading Perceptive Content (ImageNow) Thursday, March 18th.

The upgrade will take place from 6 PM until midnight. During this time Perceptive Content will be unavailable. This includes the submission and viewing of Leave of Absence Forms. Email notifications for timesheet submissions may be delayed.

Perceptive Content Desktop Client Users

On campus

If your computer will be left on campus during this upgrade, please leave your computer on after leaving for the day on Thursday, March 18th, so that the new client version can be installed.

If your computer is shut down or goes to sleep overnight the client should start installing automatically when you log in the next day. You can check its progress by going to the Windows Start Menu and searching for Software Center. You should see Hyland Perceptive Content Desktop Client 7.5.0.261 listed under Installing Status. If the installation has not started, click the Hyland Perceptive Content Desktop Client icon and then click Install. It should take about 15 minutes to install and will require a computer restart.

The Perceptive Content Desktop Client will need to be updated or you will not be able to log in.

After the client is updated your local preferences will be reset to the default values. If you had a list of frequently used queues that always showed up after logging into the client, you can add those back in by going to Settings and then Options. From here you can go to the Toolbar option on the left, click the Message Center tab, and then select which queues you want to see under the Workflow Queue Status.

If you send email from the Perceptive Content Desktop Client, it will need to be set up again.

Off Campus

If you are working remotely during this upgrade the Perceptive Content Desktop Client will not be updated on your GRCC issued device. Please use the VMware Staff Remote pool for access which will include the updated client.

When you return to campus the client will begin updating automatically or can be installed through the Software Center.

eDocs (WebNow) Users

Perceptive Content (eDocs) access through a web browser will continue to look and function the same with minor updates to the user interface.

Please contact the IT Support Desk at (616) 234-4357 or itsupport if your client is not installing properly.

Google Workspace is Ending Support for Internet Explorer 11

Microsoft has announced that they will no longer be supporting applications running on Internet Explorer 11 (IE11). As a result, Google Workspace will no longer be supporting IE11 beginning March 15, 2021. Continued use of Google Workspaces on IE11 after this date is not recommended due to the increased risk of security vulnerabilities and performance decreases. GRCC IT recommends switching to a supported browser when using Google Workspaces if you are not already using one. All browsers identified below are available for download in GRCC’s Software Center (compatibility may depend on your machine’s operating system).

Supported browsers include, but are not limited to:

  • Google Chrome
  • Microsoft Edge (this is Microsoft’s replacement to IE11)
  • Mozilla Firefox
  • Safari

For additional information please refer to Google’s support article. If you have any questions or concerns, contact the IT Support Desk at 616.234.4357

Technology Maintenance – Blackboard 3/6/21 – 7:00 am

Technology Maintenance Notification:

Information technology will be performing a modification to Blackboard. We anticipate no service interruptions during the scheduled modification on Saturday, March 6. Maintenance will begin at 7:00am. Engineers will be monitoring the maintenance carefully and will notify the campus community immediately if any disruption occurs.