Technology Notification – RESOLVED – Issues with S:\Groups

May 25, 2017

Technology Issue Notice:
Issues with S:\Groups folder on the S drive has been resolved. If you’re still unable to access the S\Groups, please restart your system.

[X] This issue has been resolved: 5/25/2017 11:am
Initial Discovery Date/Time: 5/24/17 5:00 PM

Any future updates will be posted at: www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/,http://www.grcc.edu/informationtechnology/customersupport,https://twitter.com/grccithelp and www.facebook.com/grccit


Technology Notification: Issues with S:\Groups

May 25, 2017

Technology Issue Notice: We are still experiencing issues with the S:\Groups folder on the S drive. Access to this folder may be unavailable during this time.

[X] This issue is being investigated by engineers
Initial Discovery Date/Time: 5/24/17 5:00 PM

Any future updates will be posted at: www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/,http://www.grcc.edu/informationtechnology/customersupport,https://twitter.com/grccithelp and www.facebook.com/grccit


Technology Notification: Issues with S:\Groups

May 24, 2017

Technology Issue Notice: We are currently experiencing issues with the S:\Groups folder on the S drive. Access to this folder may be unavailable during this time.

[X] This issue is being investigated by engineers
Initial Discovery Date/Time: 5/24/17 5:00 PM

Any future updates will be posted at: www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/,http://www.grcc.edu/informationtechnology/customersupport,https://twitter.com/grccithelp and www.facebook.com/grccit


Technology Notification – Spam Email – ITS Help Desk

May 24, 2017

Technology Notification:

A spam email is being received across campus containing the following information:

Subject:ITS Help Desk

From: Selvarajoo Etty Gaunder – Opus <selvarajoo>

Notice:
This email was not from the GRCC IT Department. This is a spam and must be deleted immediately from both your inbox and trash.

  • Information Technology will never ask for your password.
  • Do not open unexpected messages from an unknown sender.
  • Do not click links or download any attachments from any suspect messages.
  • Do not use your work email address for mailing lists.

Tips for identifying spam messages:

  • Check for grammar and spelling errors
  • Check the sender email address, if unknown do not trust it
  • Beware of urgent or threatening language
  • Do not trust the header or signature of the email
  • Message is requesting personal information
  • You’re asked to send money

If you see any suspect messages please immediately report them to the IT Support Desk at itsupport@grcc.edu or by calling 234-4357(HELP).

Any future updates will be posted at: www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/, http://www.grcc.edu/informationtechnology/customersupport, https://twitter.com/grccithelp and www.facebook.com/grccit


Technology Scheduled Maintenance – PeopleSoft Patching (5/15/17 11:00 PM)

May 15, 2017

Technology Notification-

PeopleSoft will be undergoing a maintenance cycle beginning Monday, May 15th at 11:00 PM with services being restored on Tuesday, May 16th no later than 1:00 AM.

Impacted Services:

The following services will be unavailable during the maintenance window:

  • CSProd
  • FSProd
  • HRProd
  • Online Center

Any future updates will be posted at: www.grcc.edu/status

Also available through:
https://grccitstatus.wordpress.com
http://www.grcc.edu/informationtechnology/customersupport
https://www.facebook.com/GRCCit/


Technology Reminder – Email Safety

May 15, 2017

Technology Reminder-

With the most recent security threat release, we remind all email users not to open suspicious emails containing links or attachments.

Most ransomware attacks are initially executed through malware attachments found in spam emails containing invoices, job offers, security warnings or other legitimate looking files.

Tips for identifying spam messages:

  • Check for grammar and spelling errors
  • Check the sender email address, if unknown do not trust it
  • Beware of urgent or threatening language
  • Do not trust the header or signature of the email
  • Message is requesting personal information
  • You’re asked to send money

Should you receive a suspicious email containing links or attachments, even from a known “sender”, please report it to the IT Support Desk at ITSupport or by calling 234-4357(HELP) immediately.


Technology Notification – Mandatory Security Update (05/15/17 9:00 AM)

May 15, 2017

Technology Notification –

Due to a recently released cryptolocker virus in the public, the IT department is pushing out a security update to all GRCC computers to prevent any loss of data and to better secure our systems. Please note that this virus has not been detected on campus, this update is mandatory to ensure we are not vulnerable to its attack.

How will this impact you?

All GRCC computers will receive a pop up notification indicating an update has completed and the computer will need to be rebooted. Please save your work at this time and restart your computer.

We thank you for your assistance in keeping all GRCC systems secure.

Any future updates will be posted at: www.grcc.edu/status

Also available through:
https://grccitstatus.wordpress.com
http://www.grcc.edu/informationtechnology/customersupport
https://twitter.com/grccithelp
https://www.facebook.com/GRCCit/