Technology Notification – iPhone update to ISO 11 and GRCC email

September 20, 2017

Technology Notification-

Apple is releasing an upgrade to iOS 11 for the iPhone. This upgrade will break the synchronization of GRCC email to your phone.

GRCC Information Technology is recommending that you do not update your phone if you want to be able to view your GRCC email.

Error message you may see:

If you have upgraded your phone to iOS 11, you will see an error message that says “Cannot Send Mail. The message was rejected by the server.”

Resolution to come:

Apple is working closely with Microsoft to resolve the issue and will release a fix in an upcoming software update.

Any future updates will be posted at: www.grcc.edu/status

Also available through:
https://grccitstatus.wordpress.com
http://www.grcc.edu/informationtechnology/customersupport
https://www.facebook.com/GRCCit/

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Technology Notification – Spam email – Fwd: GOD BLESS YOU AS YOU REPLY URGENTLY

September 19, 2017

Technology Notification:
A spam email is being received across campus containing the following information:
Subject:Fwd: GOD BLESS YOU AS YOU REPLY URGENTLY
From: “mrs.haraarawa@gmail.com
Notice:
This email was not from the GRCC IT Department. This is a spam and must be deleted from your inbox.

  • Information Technology will never ask for your password.
  • Do not open unexpected messages from an unknown sender.
  • Do not click links or download any attachments from any suspect messages.
  • Do not use your work email address for mailing lists.

Tips for identifying spam messages:

  • Check for grammar and spelling errors
  • Check the sender email address, if unknown do not trust it
  • Beware of urgent or threatening language
  • Do not trust the header or signature of the email
  • Message is requesting personal information
  • You’re asked to send money

If you see any suspect messages please immediately report them to the IT Support Desk at itsupport@grcc.edu or by calling 234-4357(HELP).
Any future updates will be posted at: www.grcc.edu/status
Also available through: https://grccitstatus.wordpress.com/, http://www.grcc.edu/informationtechnology/customersupport, https://twitter.com/grccithelp and www.facebook.com/grccit


Technology Resolution – Blackboard, lookup, and Password Reset Tool Available (9/14/17)

September 14, 2017

Technology Notification-

Blackboard, lookup profiles, and the password reset page are now performing as expected.


Technology Notification Clarification – Blackboard and Lookup Password Reset Tool Unavailable (9/14/17)

September 14, 2017

Technology Notification-

Blackboard and the GRCC Password reset page utilized through lookup lookup are currently unavailable. Engineers are working to resolve the issue.

[X] Issue Identified: 09/14/17 12:20 pm

Any future updates will be posted at: www.grcc.edu/status
Also available through:
https://grccitstatus.wordpress.com
http://www.grcc.edu/informationtechnology/customersupport
https://www.facebook.com/GRCCit/


Technology Notification – Blackboard and Password Reset Tool Unavailable (9/14/17)

September 14, 2017

Technology Notification-

Blackboard and the GRCC Password reset page are currently unavailable. Engineers are working to resolve the issue.

[X] Issue Identified: 09/14/17 12:20 pm

Any future updates will be posted at: www.grcc.edu/status
Also available through:
https://grccitstatus.wordpress.com
http://www.grcc.edu/informationtechnology/customersupport
https://www.facebook.com/GRCCit/


Personal Printing for GRCC Employees

September 6, 2017
Information Technology is pleased to announce the release of our new personal device printing process for staff! This solution leverages Google Cloud Print and PaperCut to allow employees of the College to easily print from their personal device using either their personal account or College print group.
Below you will find two links. The first one will bring you to a video tutorial on YouTube detailing this process. The second link will bring you to Information Technology’s knowledge base. The knowledge base provides detailed instructions and the video tutorial. A PDF document of the instructions is also available for download from the knowledge base.
Please keep in mind that this process is only available when your device is connected to a GRCC network such as GRCC Secure or GRCC Wireless.
If you have any questions or concerns, please contact Information Technology’s Support Desk at 616.234.4357 or by email at itsupport@grcc.edu
Thank you and have a stellar day!
Information Technology
Grand Rapids Community College

Technology Scheduled Maintenance – PeopleSoft Patching (9/7/17)

September 6, 2017

Technology Notification-

PeopleSoft will be undergoing a maintenance cycle beginning Thursday, September 7th at 8:00 PM with services being restored on Friday, September 8th at 7:00 AM.

Impacted Services:

The following services will be unavailable during the maintenance window:

  • CSProd
  • HRProd
  • FSProd
  • Online Center

Any future updates will be posted at: www.grcc.edu/status

Also available through:
https://grccitstatus.wordpress.com
http://www.grcc.edu/informationtechnology/customersupport
https://www.facebook.com/GRCCit/