Technology Notification – Phishing Attempt

Technology Notification – Spam/Phishing Email: “Are you available?”

GRCC Faculty and Staff may receive an email similar to the one shown in the section below. This is short and generic, prompting for a response. If responded to, the individual will ask for you to purchase gift cards for them.

As a reminder, keep the below in mind when working with email:

  • GRCC IT, Faculty, and Staff members should not be requesting banking information or account passwords.

  • Delete suspicious messages from your staff email inbox

  • Don’t click any links or download any attachments from any suspect messages

  • Don’t use your work email address for mailing lists

If you receive a phishing attempt in the future, report it to the IT Support Desk via our Service Portal or by calling 234-4357.

Technology Notification – Phishing Attempt

Technology Notification – Spam/Phishing Email: “Are you available?”

GRCC Faculty and Staff may receive an email similar to the one shown in the section below. This is short and generic, prompting for a response. If responded to, the individual will ask for you to purchase gift cards for them.

As a reminder, keep the below in mind when working with email:

  • GRCC IT, Faculty, and Staff members should not be requesting banking information or account passwords.

  • Delete suspicious messages from your staff email inbox

  • Don’t click any links or download any attachments from any suspect messages

  • Don’t use your work email address for mailing lists

If you receive a phishing attempt in the future, report it to the IT Support Desk via our Service Portal or by calling 234-4357.

Technology Notification – Phishing Attempt

Technology Notification – Spam/Phishing Email: “Urgent Request”

GRCC Faculty and Staff may receive an email similar to the one shown in the section below. This is short and generic, prompting for a response. If responded to, the individual will ask for you to purchase gift cards for them.

As a reminder, keep the below in mind when working with email:

  • GRCC IT, Faculty, and Staff members should not be requesting banking information or account passwords.

  • Delete suspicious messages from your GroupWise inbox

  • Don’t click any links or download any attachments from any suspect messages

  • Don’t use your work email address for mailing lists

If you receive a phishing attempt in the future, report it to the IT Support Desk via our Service Portal or by calling 234-4357.

Technology Notification – ImageNow Upgrade

Technology Notification

ImageNow (Perceptive Content) will be upgraded Thursday evening, May 16th.

The upgrade will take place from 6 PM until midnight. During this time ImageNow, including the submission and viewing of LOAs, will be unavailable. Also, notifications for timesheet submissions done during this time may be delayed.

WebNow Users
As part of this upgrade, WebNow will be replaced with eDocs, a modern way to interact with ImageNow.

eDocs still requires a network connection but no longer runs on Java, so you can now access your documents and approve time sheets from any web browser on campus, including your phone. Attached you can find documentation for general tips on using eDocs. For documentation on time sheets and LOAs please see https://grcc.edu/humanresources/forms/payrollforms and https://grcc.edu/humanresources/applicationforleaveofabsence

ImageNow Desktop Client Users
If you use the ImageNow desktop client please leave your computer on after leaving for the day on Thursday so that the new client version can be installed. You will not be able to log into ImageNow until your client has been updated.If your computer is off overnight or goes to sleep the client should start installing automatically when you log in the next morning. You can check its progress by going to the Start Menu and searching for the Software Center. If the new 7.2.3 client hasn’t started installing you can start the upgrade manually as well. It should take about 20 minutes to install and will require a machine reboot afterwards.

After the client is updated your local preferences will be reset to the default values. If you had a list of frequently used queues that always showed up after logging into the client you can add these back by going to Settings and then Options. From here you can go to the Toolbar option on the left, click the Message Center tab, and then select which queues you want to see.

Please contact IT Support at x4357 or itsupport if you use any additional ImageNow printers besides the standard one or if your client is not installing properly.

Additional information and helpful articles can be found in the IT Customer Support Knowledge Base:

https://supportdesk.grcc.edu/TDClient/KB/?CategoryID=32

Any future updates will be posted at: www.grcc.edu/status

Also available through:

https://grccitstatus.wordpress.com

http://www.grcc.edu/informationtechnology/customersupport

eDocs Tips.pdf

Technology Notification – Phishing Email

Technology Notification:

GRCC Faculty and Staff may have received an email from Mr James Peter jimmyjude03 or richardhabib0 with the subject “Greetings”. While this email did not contain any links, it did prompt the recipient to reply with personal information.

As a reminder, keep the below in mind when working with email:

  • GRCC IT, Faculty, and Staff members should not be requesting banking information or account passwords
  • Delete suspicious messages from your email inbox
  • Don’t click any links or download any attachments from any suspect messages
  • Don’t use your work email address for mailing lists

If you receive a phishing attempt in the future, report it to the IT Support Desk via our Service Portal or by calling 234-4357.

Technology Notification – Blackboard Upgrade (5/3/19)

Technology Notification –

Blackboard will be upgraded on Friday, May 3rd, from 5pm-9pm. During the maintenance window Blackboard will be unavailable. Blackboard will be upgraded from Learn 9.1 Q2 2017 to Learn 9.1 Q4 2018 Cumulative Update 4. The upgrade contains numerous bug and security fixes along with several feature enhancements. Listed below is a sample of some of the features being released along with a link to all of the features.

  • Expanded ability to reconcile grades in Delegated Grading.
  • Ability to download annotated files using the New Box View.
  • Cloud storage integration in the Original Course View for both instructors and students.
  • The instructor or grader can create personalized feedback recordings for individual assessment attempts or manual gradebook items. Each recording can be up to 5 minutes long and can be both video and audio.
  • Record attendance: A gradebook column is added when the instructor begins taking attendance. The Attendance column provides the overall attendance score in the gradebook, where it can be included in the student’s overall grade.
  • All gradebook columns (online and downloads) and My Grades support up to five decimal points, aren’t rounded, and are consistent for all display types (score, percentage, letter grade).

Feature Comparison (Q2 2017 – Q4 2018):
https://help.blackboard.com/Learn/Administrator/Hosting/Release_Notes/Understanding_the_Changes/Feature_Comparison_Across_Learn_Releases

Any future updates will be posted at: www.grcc.edu/status
Also available through:
https://grccitstatus.wordpress.com
http://www.grcc.edu/informationtechnology/customersupport
https://www.facebook.com/GRCCit/

Technology Notification – Phishing Email

Technology Notification:

GRCC Faculty and Staff may have received an email with the subject “PMP”. There have been various senders of this email. While this email did not contain any links prompting an individual to provide personal information it did contain a phone number. Calling this number could subject you to a phishing scam.

As a reminder, keep the below in mind when working with email:

  • GRCC IT, Faculty, and Staff members should not be requesting banking information or account passwords.

  • Delete suspicious messages from your email inbox

  • Don’t click any links or download any attachments from any suspect messages

  • Don’t use your work email address for mailing lists

If you receive a phishing attempt in the future, report it to the IT Support Desk via our Service Portal or by calling 234-4357.

Technology Notification – Spam/Phishing Email: “PLEASE READ CAREFULLY”

GRCC Faculty and Staff may have received an email from ‘Abdullahi Abrahim’ with the subject “PLEASE READ CAREFULLY”. While this link did not contain any links prompting to provide personal information, this is a very traditional spam email.

As a reminder, keep the below in mind when working with email:

  • GRCC IT, Faculty, and Staff members should not be requesting banking information or account passwords.
  • Delete suspicious messages from your GroupWise inbox
  • Don’t click any links or download any attachments from any suspect messages
  • Don’t use your work email address for mailing lists
  • We would never condone accepting any foreign sums of cash in the event of a tragic incident

If you receive a phishing attempt in the future, report it to the IT Support Desk via our Service Portal or by calling 234-4357.