Technology Notification: PeopleSoft/ImageNow Maintenance

Technology Notification –

Thursday evening, February 20, all of PeopleSoft which includes the Online Center, CS, HR, and FS, will be down for required database and security patches. The updates will start at 10:00 pm and finish by midnight.

ImageNow will also be down for patches on Thursday, February 20 starting at 6:00 p.m. and finishing by midnight.


Submit a Service Request through our Support Portal at https://supportdesk.grcc.edu

Any future updates will be posted at: www.grcc.edu/status

Also available through:

https://grccitstatus.wordpress.com
http://www.grcc.edu/informationtechnology/customersupport
https://www.facebook.com/GRCCit/

Technology Notification – Changes to Adobe Acrobat DC (Acrobat Pro)

Technology Notification

Early last year, Adobe announced that it would cease using serialized licenses for its products. To ensure continued use of Adobe products on campus, computers with Adobe Acrobat DC (Acrobat Pro) will be upgraded to begin using Shared Device Licensing. This new licensing model will require all users to sign-in with an existing Adobe ID or create a new one.

What does this mean for you?

If you have Adobe Acrobat DC (Acrobat Pro) installed on a computer you use, and have never had to sign-in with an Adobe ID or Enterprise ID, then this change will affect you. You will be required to create an Adobe Account. The update will be applied this Thursday, February 13, 2020, during our regularly scheduled evening maintenance. To continue using Adobe Acrobat DC, you are required to create an Adobe Account if you do not have one already.

If you are already signing in to use Creative Cloud products, then this change does not apply to your computer. No further action is required of you.

Additional information may be found here.

Technology Notification: GroupWise Access Shutdown

During the switch to Gmail in May, it was communicated that access to the desktop and web version of GroupWise would be removed at the end of 2019. Fortunately, we were able to delay the shutdown by a few months. However, the time has now come that access to the desktop and web versions of GroupWise will be shut down.

  • Web access will be shutdown on Monday, February 3, 2020
  • Desktop access will be shutdown on Monday, March 30, 2020

Retain, the system used for archiving GroupWise emails, currently has 6 years worth of emails, appointments, and tasks backed up for you to use. To access this system, navigate to archive.grcc.edu and login using your current campus network credentials.

For staff and faculty that have been here longer than 6 years:
If you still have locally archived emails the time has come to move those to Retain before they are lost on March 30.

Technology Notification: PeopleSoft Update

PeopleSoft will be offline for planned maintenance on Thursday, November 21st. This maintenance will run from 10:00 PM to Midnight. We apologize for any inconvenience caused by this maintenance.

The following services are affected by this maintenance:

  • Online Center
  • CSProd
  • HRProd
  • FSProd

Technology Notification – Phishing Attempt

Technology Reminder:

GRCC’s Information Technology department is aware of an increase in phishing attempts to both our staff and student email accounts.

In recent phishing attempts, attackers spoof the victim’s email and claim to have compromised or hacked into the victim’s account(s), making claims to have obtained the victim’s personal information, documents, and personal videos. Attackers have used this tactic to instill fear and vulnerability so that the victim may pay a ransom to silence a non-existent threat. This deceit may be recognizable to some but for others, this threat feels credible and real.

We have reviewed several reports from GRCC staff and students and have verified these emails as phishing attempts. They are using a spoofed sender address and do not actually have control of your email nor device. We are working on security controls to prevent this in the future and have reported the real attackers email information to abuse contacts.

Here are useful tips to spot phishing emails:

  • Be cautious of the urgency within an email

  • Hover over links in emails before clicking them. The real destination is in the lower left corner of the page.

  • Double check the URL before submitting credentials to a web-page (username, password)

  • Watch for unusual Spelling/Grammatical Errors

  • Be sure the email from a friend/colleague is authentic; remember that their email could have been compromised or spoofed so call them if you need to

More phishing awareness information can be found on the IT security webpage under the Phishing Training link.

If you fell for the phishing email (i.e. payed money/clicked a link from within the email) please email IT_Security_Team

Technology Notification – PeopleSoft Upgrade

PeopleSoft Upgrade has been completed and all PeopleSoft systems are back online. Users may need to clear their browser cache for the site to work. For instructions on how to clear your browser cache please click here.

If you have additional questions or concerns please contact the IT Support Desk by emailing itsupport or through our service portal.

Submit a Service Request through our Support Portal at www.supportdesk.grcc.edu

Any future updates will be posted at: www.grcc.edu/status

Also available through:

https://grccitstatus.wordpress.com
http://www.grcc.edu/informationtechnology/customersupport
https://www.facebook.com/GRCCit/

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Technology Notification – PeopleSoft Access Restored

Access to PeopleSoft CS and Online Center have been restored.

Submit a Service Request through our Support Portal at www.supportdesk.grcc.edu

Any future updates will be posted at: www.grcc.edu/status

Also available through:

https://grccitstatus.wordpress.com
http://www.grcc.edu/informationtechnology/customersupport
https://www.facebook.com/GRCCit/

You received this message because you are subscribed to the Google Groups "IT Notifications" group.
To unsubscribe from this group and stop receiving emails from it, send an email to itnotifications+unsubscribe.
To view this discussion on the web visit https://groups.google.com/a/grcc.edu/d/msgid/itnotifications/026a0f81-b28f-4bba-b76d-c817632b2af0%40grcc.edu.

Technology Notification – PeopleSoft Access Restored

Access to PeopleSoft CS and Online Center have been restored.

Submit a Service Request through our Support Portal at www.supportdesk.grcc.edu

Any future updates will be posted at: www.grcc.edu/status

Also available through:

https://grccitstatus.wordpress.com
http://www.grcc.edu/informationtechnology/customersupport
https://www.facebook.com/GRCCit/

You received this message because you are subscribed to the Google Groups "IT Notifications" group.
To unsubscribe from this group and stop receiving emails from it, send an email to itnotifications+unsubscribe.
To view this discussion on the web visit https://groups.google.com/a/grcc.edu/d/msgid/itnotifications/026a0f81-b28f-4bba-b76d-c817632b2af0%40grcc.edu.

Technology Notification – PeopleSoft Upgrade

Friday evening, October 18, all of PeopleSoft which includes the Student and Faculty Online Centers, CS, HR, and Financials will be down for a scheduled upgrade. The upgrade will start at 5:00 p.m. Friday and finish by 8:00 a.m. on Monday, October 21.

Submit a Service Request through our Support Portal at www.supportdesk.grcc.edu

Any future updates will be posted at: www.grcc.edu/status

Also available through:

https://grccitstatus.wordpress.com
http://www.grcc.edu/informationtechnology/customersupport
https://www.facebook.com/GRCCit/

You received this message because you are subscribed to the Google Groups "IT Notifications" group.
To unsubscribe from this group and stop receiving emails from it, send an email to itnotifications+unsubscribe.
To view this discussion on the web visit https://groups.google.com/a/grcc.edu/d/msgid/itnotifications/026a0f81-b28f-4bba-b76d-c817632b2af0%40grcc.edu.