G Suite Transition: Explore Gmail and Google Calendar!

February 14, 2019

G Suite Transition Information:

In an effort to prepare our campus community for the upcoming transition to G Suite, faculty and staff have been granted access to an exploratory, “pilot”, Gmail and Google Calendar environment. We strongly recommend using the time prior to the transition, in early May, to begin evaluating and testing your current email and calendar practices. While the pilot environment can send and receive messages and appointments, it should only be used for training and testing purposes.

Logging in to the pilot environment:

  1. From any web browser navigate to mail.google.com

  2. Enter your Campus Network username and password:

  1. Username: your_network_username@pilot.grcc.edu

  1. e.g. janedoe@pilot.grcc.edu

Password: Your GRCC Campus Network password Same one you’d use to login to a computer, Groupwise, or Blackboard.

Note: If you use multiple Google accounts we recommended that you set up Chrome profiles in your Google Chrome browser to easily switch between accounts. This is especially useful, as it will help separate your pilot account from your GRCC production account during both the training and months leading up to the go-live date.

Please Remember:

The G Suite pilot account is only for testing and training purposes. Any content migrated from GroupWise to pilot will not be moved to the production G Suite environment.

Keep a lookout for additional emails and posts to GRCC Today with tips and tricks to make this transition easier. In the meantime, if you have any questions, please email the Google Guides at GoogleGuides@grcc.edu. For technical assistance with accessing the pilot environment, please contact the IT Support Desk at -4357 or submit a service request at https://supportdesk.grcc.edu

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G Suite Transition: Learning Resources

February 7, 2019

G Suite Transition Information:

To best support our campus community in adapting to Google’s G Suite, several learning resources are available to all Faculty and Staff. Take time to familiarize yourself with each resource and to prepare yourself, as well as your team, for this upcoming transition.

Learning Resources

  • Professional Development Learning Opportunities – In collaboration with Staff Development and the Center for Teaching Excellence, the IT Department is eager to offer a range of professional development learning opportunities including: Gmail Basics, Calendar Basics, and Advanced G Suite features and functionality..

  • GRCC Google Guides – Many of your colleagues from all of our campuses will be available to answer questions and assist with transitioning your email and calendaring best practices. A directory of Google Guides can be found on the G Suite transition page.

  • IT Knowledgebase – IT has compiled a comprehensive collection of knowledge articles that relate directly to Google’s G Suite and what information GRCC faculty and staff will need to know. Please check back frequently as we grow our collection.

  • Blackboard Course – All faculty and staff can access the Google G Suite Training course in Blackboard. This course contains many interactive learning opportunities to explore Gmail, Gmail filters and settings, Calendar, Google Groups, Hangouts Chat, and much more!

  • G Suite Learning Center – Better navigate the idiosyncrasies of our new email and calendaring system by connecting directly with Google’s learning center.

  • Migration page – All things related to the Google G Suite transition can be found at www.grcc.edu/goinggoogle. Keep checking back as resources are added!

Keep a lookout for additional emails and posts to GRCC Today with tips and tricks to make this transition easier. In the meantime, if you have any questions, please email the Google Guides at GoogleGuides@grcc.edu.


Technology Notification Resolved – grcc.edu unavailable (2/6/19)

February 6, 2019

Technology Notification –

Access to grcc.edu has been restored. Any users not able to load grcc.edu. please clear browsers cookies and cache by pressing Ctrl + Shift + Delete on your keyboard.

[x] Issue Resolved
Date resolved: 02/06/2019 @ 6:02 PM

Any future updates will be posted at: www.grcc.edu/status
Also available through:
https://grccitstatus.wordpress.com
http://www.grcc.edu/informationtechnology/customersupport
https://www.facebook.com/GRCCit/


Technology Notification – grcc.edu unavailable (2/6/19)

February 6, 2019

Technology Notification –

grcc.edu is currently unavailable. Engineers are investigating.

[x] Work is in progress to find a solution for this issue.
Date identified: 02/06/2019 @ 4:40 PM

Any future updates will be posted at: www.grcc.edu/status
Also available through:
https://grccitstatus.wordpress.com
http://www.grcc.edu/informationtechnology/customersupport
https://www.facebook.com/GRCCit/


Technology Notification Resolved – grcc.edu unavailable (2/5/19)

February 5, 2019

Technology Notification –

Access to grcc.edu has been restored. Any users not able to load grcc.edu. please clear browsers cookies and cache by pressing Ctrl + Shift + Delete on your keyboard.

Drupal editors that have applied changes to the website this morning will need to re-apply those changes. We apologize for the inconvenience.

[x] Issue Resolved
Date resolved: 02/05/2019 @ 11:44

Any future updates will be posted at: www.grcc.edu/status
Also available through:
https://grccitstatus.wordpress.com
http://www.grcc.edu/informationtechnology/customersupport
https://www.facebook.com/GRCCit/


Technology Notification – grcc.edu unavailable (2/5/19)

February 5, 2019

Technology Notification –

grcc.edu is currently unavailable. Engineers are currently investigating.

[x] Work is in progress to find a solution for this issue.
Date identified: 02/05/2019 @ 10:25 AM

Any future updates will be posted at: www.grcc.edu/status
Also available through:
https://grccitstatus.wordpress.com
http://www.grcc.edu/informationtechnology/customersupport
https://www.facebook.com/GRCCit/


Technology Notification – Spam/Phishing Email: “Dear Facebook user,”

February 5, 2019

Technology Notification:

GRCC Faculty and Staff may receive an email similar to the one shown in the section below. This email contained one or more links prompting recipients for information.

As a reminder, keep the below in mind when working with email:

  • GRCC IT, Faculty, and Staff members should not be requesting banking information or account passwords.
  • Delete suspicious messages from your GroupWise inbox
  • Don’t click any links or download any attachments from any suspect messages
  • Don’t use your work email address for mailing lists

If you receive a phishing attempt in the future, report it to the IT Support Desk at ITSupport@grcc.edu or by calling 234-4357. If you have clicked any links or downloaded/opened any files, please let us know immediately.