Technology Notification: Resolved – Undeliverable Emails

February 15, 2017

Technology Notification –

Multiple GRCC email accounts were unable to receive mail from various senders between mid-afternoon Tuesday, February 14 through late morning Wednesday, February 15. Senders would receive a returned message:
Sorry, we were unable to deliver your message to the following address.

<firstlastname>:
Remote host said:
550 invalid mailbox
This issue has been resolved however, there may be some emails that did not get through. If you are missing any known emails, please contact the sender and have them resend the email. Additionally, Instructors are encouraged to communicate this issue with their students so that they may have another opportunity to send you an email.

Any future updates will be posted at: www.grcc.edu/status
Also available through:
https://grccitstatus.wordpress.com
http://www.grcc.edu/informationtechnology/customersupport

https://www.facebook.com/GRCCit/


Technology Notification – Spam Email – “IMPORTANT UPDATE”

February 13, 2017

Technology Notification:

A spam email is being received across campus containing the following information:

Subject:IMPORTANT UPDATE

From: “Blackboard” <no–reply>

Notice:
This email was not from the GRCC IT Department. This is a spam and must be deleted immediately from both your inbox and trash.

  • Information Technology will never ask for your password.
  • Do not open unexpected messages from an unknown sender.
  • Do not click links or download any attachments from any suspect messages.
  • Do not use your work email address for mailing lists.

Tips for identifying spam messages:

  • Check for grammar and spelling errors
  • Check the sender email address, if unknown do not trust it
  • Beware of urgent or threatening language
  • Do not trust the header or signature of the email
  • Message is requesting personal information
  • You’re asked to send money

If you see any suspect messages please immediately report them to the IT Support Desk at itsupport@grcc.edu or by calling 234-4357(HELP).

Any future updates will be posted at: www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/, http://www.grcc.edu/informationtechnology/customersupport, https://twitter.com/grccithelp and www.facebook.com/grccit


Technology Notification – Spam Email – Update Your E-mail Account

February 12, 2017

Technology Notification:

The previous notice had an incorrect subject line, sorry for any confusion.

A spam email is being received across campus containing the following information:

Subject:Update Your E-mail Account

From: “Blackboard” <feedback>

Notice:
This email was not from the GRCC IT Department. This is a spam and must be deleted immediately from both your inbox and trash.

  • Information Technology will never ask for your password.
  • Do not open unexpected messages from an unknown sender.
  • Do not click links or download any attachments from any suspect messages.
  • Do not use your work email address for mailing lists.

Tips for identifying spam messages:

  • Check for grammar and spelling errors
  • Check the sender email address, if unknown do not trust it
  • Beware of urgent or threatening language
  • Do not trust the header or signature of the email
  • Message is requesting personal information
  • You’re asked to send money

If you see any suspect messages please immediately report them to the IT Support Desk at itsupport or by calling 234-4357(HELP).

Any future updates will be posted at: www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/, http://www.grcc.edu/informationtechnology/customersupport, https://twitter.com/grccithelp and www.facebook.com/grccit


Technology Notification – Spam Email – Attn : Staff/Student

February 12, 2017

Technology Notification:

A spam email is being received across campus containing the following information:

Subject:Attn : [Staff/Student]
From: “Blackboard” <feedback>

Notice:
This email was not from the GRCC IT Department. This is a spam and must be deleted immediately from both your inbox and trash.

  • Information Technology will never ask for your password.
  • Do not open unexpected messages from an unknown sender.
  • Do not click links or download any attachments from any suspect messages.
  • Do not use your work email address for mailing lists.

Tips for identifying spam messages:

  • Check for grammar and spelling errors
  • Check the sender email address, if unknown do not trust it
  • Beware of urgent or threatening language
  • Do not trust the header or signature of the email
  • Message is requesting personal information
  • You’re asked to send money

If you see any suspect messages please immediately report them to the IT Support Desk at itsupport or by calling 234-4357(HELP).

Any future updates will be posted at: www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/, http://www.grcc.edu/informationtechnology/customersupport, https://twitter.com/grccithelp and www.facebook.com/grccit


Technology Notification – GroupWise Web Access

January 12, 2017

Technology Notification:
GroupWise Web Access Unavailable

[X] Issue identified: 12 Jan 2017 6:48 PM

[X] Issue resolved: 12 Jan 2017 8:16 PM

Also available through: https://grccitstatus.wordpress.com/, http://www.grcc.edu/informationtechnology/customersupport,https://twitter.com/grccithelp and http://www.facebook.com/grccit


Technology Notification – Yahoo Data Breach

December 20, 2016

Technology Notification –

As you may be aware, Yahoo experienced a data breach which has compromised passwords and security questions for nearly 1 billion Yahoo account holders. If you have ever created a Yahoo account and have used a similar password and set of security questions that mirror your GRCC network login credentials we strongly recommend that you change them. Resetting your password and security questions for your GRCC network account can be done by visiting itsupport or 616-234-HELP (4357)

Any future updates will be posted at: www.grcc.edu/status

Also available through:
https://grccitstatus.wordpress.com
http://www.grcc.edu/informationtechnology/customersupport
https://twitter.com/grccithelp
https://www.facebook.com/GRCCit/


Technology Notification Resolved – eAccount Transactions Unavailable (12/8/16 3:20 PM)

December 9, 2016

Technology Notification-

Access to eAccount transactions have now been restored.

[X] Resolved – 12/09/20116 7:40 AM