Tech Tip: Logging into Peoplesoft

Information Technology has noticed an increase in PeopleSoft Accounts being disabled. This includes the Online Center, CSProd, HRProd, and FSProd. A disabled account causes users to get a login error at sign in stating they need to contact the Support Desk. To avoid this, we highly recommend logging out of your account before entering into another environment. For instance, switching from the Online Center to CSProd.

You can log out of your account by selecting the 3 vertical dots at the top left of the page and selecting sign out. Once you have successfully logged out, you will be redirected to the MyGRCC Portal. From there, you can select the new environment. If you have a need to be logged into 2 different environments at the same time, we encourage you to use a separate browser for each to avoid potential issues.

For more information and helpful tips, please visit the IT Customer Support Portal or contact the IT Customer Support Desk at x4357.

If you have a suggestion or a Technology Tip you think can be useful, you can submit them by emailing techtips

Tech Tip: Experiencing a Technical Outage

Is a GRCC system not working right or appear to be down? Please visit GRCC IT Status for at-a-glance status updates of all Information Technology’s services – from Blackboard to PeopleSoft. From this website, you will be able to see the current status of all of our services, and a historical record of any service disruption or maintenance. The website is available to both students and employees and is designed to be accessible even in the event of a major network outage.

Are you trying to run reports from CSProd but everything is moving at a snail’s pace? Maybe it’s heavy traffic, something on your local computer, or a campus wide issue. GRCC IT Status will let you know of any problems we’re detecting. Don’t see anything posted to GRCC IT Status? Then give us a call. You may be the first one to experience an issue that we need to look into.

For more information, please visit the Status Hub or contact the IT Customer Support Desk.

If you have a suggestion or a Technology Tip you think can be useful, you can submit them by emailing techtips

Tech Tip: IT Support Portal Guides

Did you know IT has a self-service Support Portal where you can easily and quickly report issues, submit service requests, schedule virtual visits, and search for knowledge articles? Two major components of the Support Portal are the Service Catalog and the Knowledge Base.

The Service Catalog provides easy access to a large variety of services that the IT department offers. Placing a service request through the portal is helpful in that it guides you through questions we will need to fulfill the request, saving you time!

The Knowledge Base includes answers to common questions that we receive in the IT department as well as how-tos on common processes and procedures specific to GRCC technology.

Please visit the IT Customer Support Portal or click on the links below for helpful guides.

How to Search the IT Knowledge Base

How to Search the IT Service Catalog

How to Submit a Ticket from the Portal

View Your Submitted Tickets from the Portal

If you have a suggestion or a Technology Tip you think can be useful, you can submit them by emailing techtips

IT Project Management Office Project Request System Available

The IT project management request system is now available to receive requests.

The Information Technology Project Management Office (T PMO) is preparing processes that will receive and accept your new requests on a continuous cycle throughout the year. Under this new method, they will be assessed and prioritized when received, and will be scheduled for completion based on intake ranking.

To facilitate the launch of the new annual intake cycle, this request window will close at 5:00 PM on Monday, March 07, 2022.

Requests can be made in the Support Portal. Once there, click the Project Request Form button.

Please contact Olwen Urquhart or Jeffrey VanderVeen in the IT Project Management Office if you have any questions.

Thank you!

IT Project Management Office Project Request Notification

The IT project request window will open at 8:00 AM on Monday, January 17, 2022.

The Information Technology Project Management Office (IT PMO) looks forward to receiving new requests on a continuous cycle throughout the year. Requests will be assessed and prioritized for completion as received.

The request window will close at 5:00 PM on Friday, December 16, 2022.

Requests can be made in the Support Portal. Once there, click the Project Request Form button.

Please contact Olwen Urquhart or Jeffrey VanderVeen in the IT Project Management Office if you have any questions.

Thank you!

Tech Tip: Resetting your GRCC Password

The MyGRCC password expires every 120 days. To avoid any potential login issues, we recommend resetting your password at the beginning of every semester. To change your password, login to the MyGRCC Portal, and select Hello, USERNAME in the upper righthand corner and select Change Password. Once your password is reset, it will sync with all of your accounts immediately except for email which will take an additional 15 minutes.

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Please Note: If prompted to change your password at login on a campus computer, make sure to follow the requirements for a new password. Passwords need to be at least 10 characters long, have at least one capital letter as well as one number. If you set a password that does not meet these requirements, it will not sync across all your accounts. If you are noticing you need to use multiple passwords to login to your accounts, please reset your password through the MyGRCC Portal to ensure it will sync.

Resetting Your Password

Tech Tip: Two-Factor Authentication (2FA)

GRCC Information Technology is pleased to offer a new security measure to protect your GRCC Google Account! Two-Factor Authentication (2FA) adds an additional layer of security in verifying your identity. It also helps to prevent attackers from logging into your account in the unfortunate event that an attacker obtains your password.

There are few ways to verify your identity while logging into your GRCC email account such as receiving a verification code via SMS to your established phone number or selecting Yes on your phone when prompted by Google.

Once you have successfully logged in using 2FA on a trusted computer/device that you designate, you should not be prompted with 2FA again. However, if you login via VMware, you will be prompted to verify your identity each new VMware session.

Turn on 2-Step Verification

For more information and helpful tips, please visit the IT Customer Support Portal or contact the IT Customer Support Desk at x4357.

If you have a suggestion or a Technology Tip you think can be useful, you can submit them by emailing techtips

GRCC Tech Tips

Thank you for making Tech Tips such a successful collaboration!

We hope that you have been finding valuable insights into the time-saving technology tips that we have been sharing with you! These tips are shared with us from customers like you! If you’ve found a technical tip or workaround that makes your job, or your team’s job easier, we need you to share that with us! We don’t always know what we don’t know so please share anything and everything. Ideas can be sent to techtips.

When you submit an idea to techtips, please detail what the tip is in regards to, the process or steps to perform the function, and if possible, link any related articles that would best help us draft a post to GRCC Today. One of our team members will develop either a written post for GRCC Today or create a brief video based on the tip to share with others when applicable. We will always review our developed content with you, the content expert, prior to sharing it with the campus community.

We look forward to sharing our knowledge with you, and sharing your tips with the campus community!

Technology Notification: TechSmith Knowmia Migration to Panopto

Technology Notification:

As we mentioned last year, GRCC is switching from using TechSmith Knowmia to Panopto for our video hosting. Part of the transition was the migration of TechSmith Knowmia videos to Panopto as well as updating the Blackboard links to point to the migrated videos on Panopto. GRCC partnered with K16 Solutions, a company who was tasked with updating Knowmia video links in Blackboard to the migrated videos in Panopto (only for Knowmia videos uploaded before 8/14/2021). This work was performed at the end of December and K16 Solutions was able to update most of the links with some exceptions (see bullet points below). Since K16 Solutions was unable to update all links and some links will need to be updated manually, TechSmith Knowmia will still be accessible through 2/28/2022. However, on 3/1/2022, videos that are hosted on Knowmia will not be accessible and any Blackboard links still pointing to those videos will no longer work.

We recommend refraining from uploading any new videos to TechSmith Knowmia or adding any additional links in Blackboard that point to TechSmith Knowmia videos, since they will no longer be available on 3/01/2022. Going forward, new videos should be uploaded to Panopto and new video links in Blackboard should only be linked to videos in Panopto.

We are asking you to review all your courses/organizations to ensure all links are updated accordingly prior to 3/1/2022. In addition to reviewing your courses/organizations, you may need to adjust the sharing privileges on your Panopto videos and/or folders, to ensure they can be accessed from Blackboard. For any assistance or questions on how to manually update your links in Blackboard or how to adjust the Panopto folder/video sharing, please contact DLIT via email at dlit or via phone at (616) 234-3205.

TechSmith Knowmia video links that were not updated in Blackboard:

  • Any link that is to a TechSmith Knowmia Collection. The concept of Collections doesn’t exist in Panopto, however you can link to a Panopto folder, which can contain multiple videos.

  • Any link that is utilizing the TechSmith Knowmia Quizzing feature with Blackboard grade integration. Links to videos containing quizzes could be updated, but there isn’t a way to update the quizzing/grading integration automatically. If you want to continue using quizzing in your videos, you can utilize Panopto Quiz.

  • Any link to TechSmith Knowmia content that returns a "Media Missing" or "Page Not Found" error. These errors are most likely because the video was deleted in TechSmith Knowmia, but not the reference in Blackboard. If the video no longer exists in TechSmith Knowmia, then the video will not exist in Panopto. The link will need to be updated to an alternative video or removed, since it’s currently broken.

  • Any link to a TechSmith Knowmia video that was created by importing from YouTube. These links will need to be updated to point directly to the video in YouTube. An alternative option would be to download the YouTube video, upload it to Panopto, and then update your Blackboard link to point to the video now in Panopto.

  • Any link to a video that was uploaded to TechSmith Knowmia on August 14th or after. These videos were not migrated to Panopto and will need to be manually moved to Panopto (or another video hosting solution) and the Blackboard links to the videos updated accordingly.

  • Any link to TechSmith Knowmia that is part of a course restored after 1/1/2022. The TechSmith Knowmia links in the restored course will need to be manually updated to point to Panopto.

If you haven’t started using Panopto, we highly recommend attending a training session, watching a webinar, or reviewing resources on Panopto as soon as you can. We have listed some available training sessions, webinars, and resources on Panopto below. You can also sign into Panopto directly at any time at https://grcc.hosted.panopto.com/, where you will find some getting started videos. Panopto also provides direct support to all employees and students via Panopto’s Support Portal.

Panopto Getting Started Resources:

Panopto Basic Training Recorded Webinars:

Panopto Weekly Q&A Virtual Office Hours:

Panopto Support:

  • https://support.panopto.com/ or 1-855-Panopto (1.855.726.6786) Ext:443

    • Talk to Panopto Support via phone or chat, submit a ticket, search knowledgebase, and access Panopto resources.

    • A Panopto support user account is needed to access all of Panopto Support. Just click on the "New User" link, enter your GRCC email in the email field and grcc.hosted.panopto.com for the Panopto Site URL, and click the Sign Up button.

Technology Notification – PeopleSoft Emergency Maintenance 1/3/22 10PM

PeopleSoft CSProd and the Online Center will be taken offline for emergency maintenance at 10:00 PM this evening (Monday, January 3rd, 2022). Service is estimated to be restored at 11:00 PM. FSProd and HRProd will still be available during this time. We apologize for any inconvenience caused by this maintenance.

The following services are impacted by this maintenance:

  • Online Center
  • CSProd