IT Notification – Snagit Update

August 23, 2016

Technology Notification –

We’re pleased to announce that Techsmith Snagit Version 13.0.1 is now available in the Software Center. The previous version that was available in the Software Center was Techsmith Snagit 12.4.1. Release notes for the new version can be found at https://www.techsmith.com/snagit-version-history.html. Information on how to access the Software Center can be found at https://grouplink.grcc.edu:8443/ehelpdesk/kb/kbView.glml?kbId=813.

The Techsmith Snagit installer in the Software Center is only available to GRCC issued computers running Windows. GRCC issued computers running Windows will automatically be updated with the newer version September 22nd at 8:00 am. If you have GRCC issued Mac or you have a personal device that you would like the software installed on, please contact IT Customer Support for assistance.

To schedule a one-on-one training session, please email dlit.

GRCC IT Customer Support
(616) 234-4357
ithelp


Information Technology Notification: Google Apps Overview (08/18/2016 3:00 PM)

August 18, 2016

Technology Notification After announcing the roll-out of the Google Apps Suite on Monday, August 15th, we hope you’ve had a chance to log into your account and look around!

What does Google Apps include?
Your new Google Apps account will include the following services: Unlimited Drive space, Docs, Sheets, Slides, Forms, Photos, Hangouts, Groups, Contacts, Google+, Maps, and YouTube.

Here are some of the key benefits we think you’ll enjoy:

  • Lots of storage: You get an unlimited amount of online storage for your Drive!
  • Integrated chat and video-conferencing: With Google Hangouts, you can communicate instantly with your coworkers right from Google Drive, as a chat or video-conference.
  • File storage and sharing: With Google Drive, you can store just about any type of file, open it and work on it right in your web browser, and quickly invite others to work or view it. You can also access Drive from any smart device.
  • Real-time collaboration: Using Google Docs, you can create documents, spreadsheets, and presentations, and you and your team members can view and edit them at the same time. You can still use your GroupWise email, but now you’ll have more options for storing and collaborating on your documents.

What information will I be allowed to store on Google Apps?
A full sensitive data guide is available on our Google Apps Security Policy Page.

Will the IT department provide assistance during the transition?
To get you up to speed quickly, we’ve added a reference guide in Blackboard for you to quickly self-resolve any questions you may have. Simply, look for the Google Apps Resources in the courses section of your Blackboard account. Additionally, in seat training and overview sessions are being offered through Staff Development. You can sign up for them here.
You can also visit the Google Apps Learning Center for guides, tips and examples of how to make the most of your new services.

As always, members of the IT Customer Support Team will also be available to answer your questions or resolve any issues you encounter.

GRCC IT Customer Support
(616) 234-4357
ithelp


Information Technology Notification – Blackboard Schedule Maintenance (08/22/2016 8:00 AM)

August 17, 2016

Technology Notification

On Monday, August 22nd, from 8:00 AM to 12:00 PM, Blackboard will undergo scheduled maintenance to apply the latest release (9.1 Q2 2016). During this time Blackboard will be unavailable.

How does this affect you?

This release will provide quality improvements (bug fixes) as well a couple new features, which can be found in the release notes below. In addition to what Blackboard is delivering, some visual and organizational changes will be implemented to streamline the interface and the user experience.

Blackboard is discontinuing support for the Virtual Classroom and Chat course tools with this release. Also, the third-party My Courses Plus module will be discontinued because it is no longer being supported by the developer and is broken in the new release. The Blackboard delivered My Course List module will provide similar feature sets along with some additional features for organizing courses.

The following video describes the visual and organizational changes as well as the differences between My Courses Plus, My Course List, and Quickly.
What’s New With Blackboard at GRCC – Fall 2016

Additional information regarding the Blackboard 9.1 Q2 2016 upgrade can be found at the following location
9.1 Q2 2016 Release Notes

Questions/Concerns

Any questions of concerns should be directed to the Customer Support Desk at ithelp


Resolved – IT Technology Notification – Connectivity Issues with GroupWise Mobility (08/16/2016 8:50 AM)

August 16, 2016

Technology Notification-

All issues with GroupWise Mobility have been resolved. Engineers will continue to monitor this service.

[x] This issue has been resolved: 08/16/2016 8:50 AM

Any future updates will be posted at: www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/, http://www.grcc.edu/informationtechnology/customersupport, https://twitter.com/grccithelp and www.facebook.com/grccit


IT Technology Notification – Connectivity Issues with GroupWise Mobility (08/16/2016 8:30 AM)

August 16, 2016

Technology Notification-

There are currently issues with receiving and sending mail on devices that use GroupWise Mobility, such as smart phones and tablets. Engineers are aware of the issue and are currently working toward a resolution.

[x] This issue is being investigated: 08/16/2016 8:30 AM

Any future updates will be posted at: www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/, http://www.grcc.edu/informationtechnology/customersupport, https://twitter.com/grccithelp and www.facebook.com/grccit


Information Technology Notification – GRCC is joining Google Apps (08/15/2016 10:45 AM)

August 15, 2016

Technology Notification –

We’re pleased to announce that GRCC has chosen to offer Google Apps to all GRCC Staff and Faculty! With Google Apps, we will gain the benefits of a robust and innovative feature set including Google Docs, Sheets, Slides, Forms, Drive, and much more! What’s more, Google Apps is easy to use, and we think you will find it to be a more efficient way to manage your documents! Please note that at this time we will not be rolling out Gmail and Calendar.

To login and view your Google Apps account, login using your GRCC email address and password here. In seat training and overview sessions are being offered through Staff Development. You can sign up for them here. More information will follow in the coming days, however in the meantime visit www.grcc.edu/googleapps to learn more about this release!

YouTube – We’re Going Google!

GRCC IT Customer Support

(616) 234-4357

ithelp


Information Technology Notification: Spam Email

August 10, 2016

Information Technology Notification: Spam Email Time: 10:17am Date: 8/10/2016

Subject: Asunto: Re: Last Warning: Update Your Mailbox Now .
From: “Carrizo, Noelia” <carrizo>

Notice:
This email was not from the GRCC IT Department. This is a spam and must be deleted immediately from both your inbox and trash.

  • Information Technology will never ask for your password.
  • Do not open unexpected messages from an unknown sender.
  • Do not click links or download any attachments from any suspect messages.
  • Do not use your work email address for mailing lists.

Tips for identifying spam messages:

  • Check for grammar and spelling errors
  • Check the sender email address, if unknown do not trust it
  • Beware of urgent or threatening language
  • Do not trust the header or signature of the email
  • Message is requesting personal information
  • You’re asked to send money

If you see any suspect messages please immediately report them to the Information Technology Support Desk at ithelp or by calling 234-4357(HELP).

Any future updates will be posted at: www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/, http://www.grcc.edu/informationtechnology/customersupport, https://twitter.com/grccithelp and www.facebook.com/grccit


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