Technology Notification – Raidercard Deposits Unavailable (09/27/16 7:30 PM)

September 27, 2016

Technology Notification:

Raidercard deposits through eAccounts is currently unavailable. Engineers are working with the service provider to restore the service as soon as possible.

[X] Issue identified: 09/27/16 7:30 PM

Any future updates will be posted at: www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/, http://www.grcc.edu/informationtechnology/customersupport,https://twitter.com/grccithelp and www.facebook.com/grccit


Technology Notification – Google Workshop Offerings

September 27, 2016

Technology Notification:

Information Technology is pleased announce that we will be facilitating three Google Workshops in the coming weeks! Do you have an idea that you’d like to try in your classroom and/or office that would work using the Google Drive tools, but can’t determine how to make it happen? Or would you simply like some one-on-one training in Google Docs, Sheets, Slides, or Forms? Come join us for an open session offering one-on-one assistance with making your idea’s happen! This session allows users to bring their idea’s to life and offers additional training opportunities for those simply looking to learn more about the tools we rolled out earlier this fall.

This workshop will be held in the Main building room 351 on the following dates:

  • Tuesday, October 18 (1-4 PM)
  • Thursday, October 27 (8 AM-12 PM)
  • Monday, November 14 (8 AM – 12 PM)

This is an open format session for walk-ins, join us at any time during the workshop for help, no need to stay the whole time! The room has 16 computers available for your use, however you are welcome to bring a laptop instead.

Looking forward to see you there!


Technology Outage – Lost network connectivity at GRCC

September 22, 2016

Technology Notification:

At 11:40 am today 9/22/2016, GRCC lost network connectivity (Internet, network drives, GroupWise, Blackboard etc. at Sneden) and Internet connections Campus-wide. These services were quickly restored.

[x] This issue is resolved: 09/22/16 11: 50 AM

[x] Initial Discovery Date/Time: 09/22/2016 11:40 AM


Resolved Technology Outage – GroupWise (09/16/16 10:40 AM)

September 16, 2016

Technology Notification:

GroupWise access off campus has been restored. We apologize for the inconvenience.

[x] This issue is resolved: 09/16/16 10:51 AM

Any future updates will be posted at: www.grcc.edu/status
Also available through:https://grccitstatus.wordpress.com/,http://www.grcc.edu/informationtechnology/customersupport,https://twitter.com/grccithelpand www.facebook.com/grccit


Technology Outage – GroupWise Unavailable Off Campus (09/16/16 10:40 AM)

September 16, 2016

Technology Notification:

GroupWise is not currently accessible through mail.grcc.edu from off campus. Engineers are working to restore this service.

Error received, “Your post office is unavailable. The Post Office Agent might not be configured for SOAP. Please contact your system administrator.

[x] This issue is currently being investigated: 09/16/16 10:40 AM

Any future updates will be posted at: www.grcc.edu/status

Also available through:https://grccitstatus.wordpress.com/,http://www.grcc.edu/informationtechnology/customersupport,https://twitter.com/grccithelpand www.facebook.com/grccit


Technology Update – Blackboard Upgrade Issues (09/13/16)

September 13, 2016

Technology Update:

The Information Technology department is aware of multiple issues with the upgraded Blackboard environment which have required cases filed with Blackboard support.

We are currently testing possible resolutions to some reported issues in our test environment, however they are not yet ready to release. We will continue to keep our faculty and staff updated on the status of these issues as we move closer to a resolution with Blackboard.

Reported Known Issues:

1. Unable to Edit Forum Thread Due Dates or Time:

Whenever one selects the date or time buttons to adjust a thread, the page “jumps” to the top, and no options for date or time are available.

2. YouTube Sign in:

Within the content editor you can sign in and browse your YouTube media. During the session however, you will need to log in every time you create a new item.

3. Inline Grading issue:

The navigation buttons on the Grade screen (view attempt) are not working correctly. The Exit button performs no action when clicked. Submit brings up an error message. The user can no longer click on the Grade Center link in Course Management to return to the Full Grade Center.

4. Access Denied Error on Discussion Board:

There is a current issue in Blackboard where Discussion boards cannot be edited unless made available. Blackboard support has informed us that this is a known issue with the newest release of Blackboard Learn. They are currently developing a fix.
At this time, we do not have an ETA from Blackboard. As a workaround, your discussion boards will need to be made available in order to be modified.

5. Error when creating McGraw Hill assignment:

When there is no assignment created and deployed in McGraw-Hill Connect and the user tries to create a new assignment, the user receives a “red banner error”.

6. Grade book Last Access column null for some students

The Last Access Date is not updating for all Users. In the Grade Center and Performance Dashboard, it shows one date but it’s unclear Users have performed additional activities.

7. Unavailable Gradable Items are not visible in My Grades in ungraded

Unavailable items are not visible in My Grades without a grade assigned to them.

8. Cursor and Screen Jumps to the last question on Test

On a test that is presented with questions all at once, the cursor and screen jump to the last question, on the bottom of the screen, while the user is only partially complete with the test.

If you are experiencing any of these problems and need further assistance, please contact the IT Support Desk at ITHelp@grcc.edu or 234-HELP (4357)

Any future updates will be posted at: www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/,http://www.grcc.edu/informationtechnology/customersupport,https://twitter.com/grccithelp and www.facebook.com/grccit


Information Technology Notification – TechSmith Relay Update Available

September 9, 2016

Technology Notification –

We’re pleased to announce that TechSmith Relay version 5.1.0 is now available in the Software Center. The previous version that was available in the Software Center was TechSmith Relay 5.0.3. Release notes for the new version can be found at https://www.techsmith.com/techsmith-relay-self-hosted-version-history.html. Information on how to access the Software Center can be found at https://grouplink.grcc.edu:8443/ehelpdesk/kb/kbView.glml?kbId=813.

The TechSmith Relay installer in the Software Center is only available to GRCC issued computers running Windows. GRCC issued computers running Windows will automatically be updated with the newer version October 10th at 9:00 am. If you have a GRCC issued Mac that you would like the software installed on, please contact IT Customer Support for assistance. TechSmith Relay can be installed on personal devices by logging into relay.grcc.edu, clicking on the Client Downloads link and selecting the Windows or Mac Download button.

To schedule a one-on-one training session, please email dlit.

GRCC IT Customer Support
(616) 234-4357
ithelp