Technology Notification – Phishing Email “ACH Payment Advice”

December 13, 2018

Phishing Notification –

GRCC Faculty and Staff may have received an email from ‘Thomas Vos’ with the subject “ACH Payment Advice”. This email is not from Thomas Vos.

As a reminder, keep the below in mind when working with email:

  • GRCC IT, Faculty, and Staff members should not be requesting banking information or account passwords
  • Don’t open and immediately delete suspicious messages from your GroupWise inbox
  • Don’t click any links or download any attachments from any suspect messages
  • Don’t provide any personal information; including usernames or passwords from suspicious email links
  • Don’t use your work email address for mailing lists

If you receive a phishing attempt, report it to the IT Support Desk at ITSupport@grcc.edu or by calling 234-4357. If you have clicked any links or downloaded/opened any files, please let us know immediately.

Advertisements

Technology Notification – Updates to Java Software

December 13, 2018

Technology Notification –

Earlier this year, Oracle announced changes regarding the way Java software is licensed within enterprise organizations. This software has always been a free software title and is currently installed on all college computers. In January, Oracle will release the last public update for Java 8. In order to continue receiving security patches, the college will need to purchase a subscription license for each user. Beginning in January, Java software will only be installed on computers where it is needed as a prerequisite to instructional or operational software.

What is Java?

Aside from being a cup of coffee… Java is a software programming language that is used to run certain applications. The most commonly used software on campus that uses Java is WebNow.

What now?

Because most Java applications run in a web browser versus being installed, it is difficult for IT to determine how many licenses we will need to acquire. In order for us to determine how many licenses are needed, IT will begin removing Java JRE from all staff and faculty computers in January. If you encounter an application or website where Java is required, you will be able to request Java through the Software Center. In April, the college will purchase licenses based on where Java is needed.

If you already know that you have software which requires Java or you are unsure if an application you or your department uses is running Java, please fill out the form via the link below. An IT team member will work with you to ensure you are excluded from the Java removal and your device will automatically upgrade to the newest version without needing to submit a request.

https://supportdesk.grcc.edu/TDClient/Requests/ServiceDet?ID=176

Timeline-

December 13 – January 2019 – Users may request an exemption from Java removal or request software to be reviewed for Java utilization.
January 2019 – Java will be uninstalled from all faculty and staff computers. Classrooms and users with exemptions will be excluded. Users may request to install the new version from the software center if needed after the uninstall.
January – March 2019 – IT will meet with known departments using Java JRE and JDK to determine usage and license counts.
April 1, 2019 – Deadline for submitting Java licensing requests.
April 2019 – College will purchase needed licenses for Java as determined through this process.
April 29, 2019 – Java will be uninstalled from all campus computers (including labs) and the newest update will be applied only to the required systems.

If you have any questions or concerns, please submit them at the link provided above and a GRCC IT member will contact you as soon as possible.


Technology Notification: ImageNow Service Disruption Resolved (12/10/18 8:50 AM)

December 10, 2018

Technology Notification:

Service to ImageNow has been restored, users are able to open documents as intended.

Any future updates will be posted at: www.grcc.edu/status
Also available through:
https://grccitstatus.wordpress.com
http://www.grcc.edu/informationtechnology/customersupport
https://www.facebook.com/GRCCit/


Technology Notification: ImageNow Service Disruption

December 10, 2018

Technology Notification:

ImageNow users are currently unable to open documents.

Engineers are working to restore full functionality to this service, however, there is no current estimated time to restoration.

Any future updates will be posted at: www.grcc.edu/status
Also available through:
https://grccitstatus.wordpress.com
http://www.grcc.edu/informationtechnology/customersupport
https://www.facebook.com/GRCCit/


Technology Notification:

December 5, 2018

Technology Notification:

In an effort to address and correct several key issues with printing 11 x 17 jobs, the Find_Me_Gray printer will be added to workstations and will replace the Find_Me_BW printer.

The Find_Me_Gray printer will add the following features:

  • Allows printing of 11 x 17 print jobs to the Find_Me queue.
  • Provides an alert message to verify if paper is loaded when the print job specifies a paper size other than 8 1/2 x 11.
  • Provides a confirmation message for jobs over 150 pages to help prevent accidental printing of large jobs.

The Find_Me_Gray printer will be added to workstations starting the week of December 10, 2018. The Find_Me_Gray printer and Find_Me_BW printer will both be available during this transition. The transition will be completed by mid January 2019.


Technology Notification Resolved – Emergency Maintenance to ImageNow Complete

November 29, 2018

Technology Notification Resolved –

Engineers have restored full functionality to ImageNow.

[X] This issue has been resolved as of 11/29/2018 7:30 PM

Any future updates will be posted at: http://www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/
http://www.grcc.edu/informationtechnology/customersupport
https://twitter.com/grccithelp and www.facebook.com/grccit


UPDATED Technology Notification – Emergency Maintenance to ImageNow Extended

November 29, 2018

UPDATED Technology Notification –

ImageNow is still unavailable from an emergency system maintenance that was started earlier today, November 29th, at 12:00 PM. We are anticipating the service to be restored by 8:00 PM. We will send another update at that time.

During this time, all access versions of ImageNow are unavailable including the desktop client and web access.

Any future updates will be posted at: www.grcc.edu/status
Also available through:
https://grccitstatus.wordpress.com
http://www.grcc.edu/informationtechnology/customersupport
https://www.facebook.com/GRCCit/