Technology Notification – ImageNow

October 1, 2018

Technology Maintenance Notification –

Image Now (Perceptive Content) will be unavailable for an emergency reboot today (Monday, October 1st). System maintenance will begin at 12:00 PM (noon) with the service being restored at approximately 12:30 PM.

Any future updates will be posted at: www.grcc.edu/status
Also available through:
https://grccitstatus.wordpress.com
http://www.grcc.edu/informationtechnology/customersupport
https://www.facebook.com/GRCCit/

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Technology Maintenance – GroupWise Email (09/20/18)

September 18, 2018

Technology Maintenance Notification –

GroupWise email will be unavailable for planned maintenance on Thursday, September 20th. Maintenance will run from 9:00 PM until 12:00 AM on Friday, September 21st.

Services also impacted include GroupWise mobile syncing and GroupWise web access.

Any future updates will be posted at: www.grcc.edu/status
Also available through:
https://grccitstatus.wordpress.com
http://www.grcc.edu/informationtechnology/customersupport
https://www.facebook.com/GRCCit/


Technology Notification – GroupWise Archive Maintenance (09/17/18)

September 17, 2018

Technology Notification –

GRCC’s GroupWise Archive utility (archive.grcc.edu) will be unavailable for system maintenance today (Monday, September 17th). System maintenance will begin at 2:00 PM with the service being restored at 3:00 PM.

Any future updates will be posted at: www.grcc.edu/status
Also available through:
https://grccitstatus.wordpress.com
http://www.grcc.edu/informationtechnology/customersupport
https://www.facebook.com/GRCCit/


Technology Notification – Change to External Email Messages

September 17, 2018

Technology Notification –

In alignment with Information Technology’s Security Office’s goal of bringing security awareness and safety to GRCC, all email messages received from a user outside of the GRCC domain will now include a disclaimer regarding links and attachments. This disclaimer will appear on messages starting Wednesday, September 19th.

The disclaimer will be displayed at the top of all messages received from an email address that does not include @grcc.edu. The message will read as follows,

“This email has been received from a sender outside of the GRCC network. Use caution before clicking links/attachments”

For more information regarding email security and best practices, please visit our Information Security web-pages.

If you have any questions regarding this disclaimer, please contact the IT Support Desk at 234-4357 or itsupport


Technology Notification – Spam Email (09/01/2018)

September 1, 2018

Technology Notification:

GRCC Faculty and Staff may receive an email similar to the one shown in the section below. This email contained one or more links prompting recipients for information.

As a reminder, keep the below in mind when working with email:

  • GRCC IT, Faculty, and Staff members should not be requesting banking information or account passwords.
  • Delete suspicious messages from your GroupWise inbox
  • Don’t click any links or download any attachments from any suspect messages
  • Don’t use your work email address for mailing lists

If you receive a phishing attempt, report it to the IT Support Desk at ITSupport@grcc.edu or by calling 234-4357. If you have clicked any links or downloaded/opened any files, please let us know immediately.


Technology Notification – Fusemail Notification Changes / Upgrade

August 24, 2018

Technology Notification:

Fusemail, GRCC’s spam filtering system, has undergone an interface upgrade. Users will still be able to log into Fusemail to review, allow and deny spam messages via https://portal.fusemail.com/.

Spam reports from Fusemail received over night came from spamreport rather than qcsummary. All future blocked spam message reports have been modified to be sent from qcsummary@grcc.edu. We apologize for any confusion this may have caused.

If you have any questions or concerns, please contact the IT Support Desk at itsupport@grcc.edu.


Technology Notification: SnagIt and Camtasia updates

August 24, 2018

Technology Notification:

Information Technology is pleased to announce the availability of updates to two of the TechSmith products, SnagIt and Camtasia.

Updated versions of these products will be available in the Software Center starting Friday, August 24th. The installers in the Software Center are only available to GRCC issued computers running Windows. Information on how to access the Software Center can be found at https://supportdesk.grcc.edu/TDClient/KB/ArticleDet?ID=303.

Please contact IT Customer Support for assistance with Snagit and Camtasia installers on personal devices or Macs. GRCC issued computers running Windows will automatically be updated with the newer versions of products on December 20th at 9:00 am.

Release notes:
SnagIt: https://support.techsmith.com/hc/en-us/articles/115006435067-Snagit-Windows-Version-History. Previous version 13.1.3. New Version 2018.2.1
Camtasia: https://support.techsmith.com/hc/en-us/articles/115006443267-Camtasia-Windows-Version-History. Previous version 9.0.5. New Version 2018.0.2

To schedule a one-on-one training session, please contact Distance Learning and Instructional Technologies at dlit@grcc.edu.