Technology Notification Resolution – Intermittent Power Outage In Cook, Lyon Ramp, and College Park.

October 11, 2017

Technology Notification-

There was a brief power outage in College Park, Cook, and the Lyon Ramp this morning. The issue has since been addressed and resolved. If you continue to experience issues related to this event, please contact the Support Desk at 616-234-4357.

[X] Issue Identified: 10/11/17 8:00 am
[X] Issue Resolved: 10/11/17 9:00 am

Any future updates will be posted at: www.grcc.edu/status
Also available through:
https://grccitstatus.wordpress.com
http://www.grcc.edu/informationtechnology/customersupport
https://www.facebook.com/GRCCit/

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Technology Resolution – phones, wireless access and printers not working on third, fourth, and fifth floors of Main.

October 9, 2017

Technology Notification-

Phones, Wireless Access and Printers are currently down on the third, fourth and fifth floors of Main. Engineers are working to resolve the issue.

[X] Issue Identified: 10/09/17 8:00 am
[X] Issue Resolved: 10/09/17 10:10 am

Any future updates will be posted at: www.grcc.edu/status
Also available through:
https://grccitstatus.wordpress.com
http://www.grcc.edu/informationtechnology/customersupport
https://www.facebook.com/GRCCit/


Technology Notification – phones, wireless access and printers not working on third, fourth, and fifth floors of Main.

October 9, 2017

Technology Notification-

Phones, Wireless Access and Printers are currently down on the third, fourth and fifth floors of Main. Engineers are working to resolve the issue.

[X] Issue Identified: 10/09/17 8:00 am

Any future updates will be posted at: www.grcc.edu/status
Also available through:
https://grccitstatus.wordpress.com
http://www.grcc.edu/informationtechnology/customersupport
https://www.facebook.com/GRCCit/


Technology Urgent Maintenance – GroupWise Reboot (3:35 PM)

October 3, 2017

Technology Notification:

GroupWise will be rebooted for emergency maintenance at 3:35 PM, today, 10/3/17. Service will be restored by 3:45 PM.

Any future updates will be posted at: www.grcc.edu/status

Also available through:
https://grccitstatus.wordpress.com
http://www.grcc.edu/informationtechnology/customersupport
https://www.facebook.com/GRCCit/


Technology Notification – Spam email – 1 of 1 你好 (Hello there)  

September 29, 2017

Technology Notification:
A spam email is being received across campus containing the following information:
Subject: 1 of 1 你好 (Hello there) 
From: Beatrice Sigar <aisha7qr>
Notice:
This email was not from the GRCC IT Department. This is a spam and must be deleted from your inbox.

  • Information Technology will never ask for your password.
  • Do not open unexpected messages from an unknown sender.
  • Do not click links or download any attachments from any suspect messages.
  • Do not use your work email address for mailing lists.

Tips for identifying spam messages:

  • Check for grammar and spelling errors
  • Check the sender email address, if unknown do not trust it
  • Beware of urgent or threatening language
  • Do not trust the header or signature of the email
  • Message is requesting personal information
  • You’re asked to send money

If you see any suspect messages please immediately report them to the IT Support Desk at itsupport@grcc.edu or by calling 234-4357(HELP).
Any future updates will be posted at: www.grcc.edu/status
Also available through: https://grccitstatus.wordpress.com/, http://www.grcc.edu/informationtechnology/customersupport, https://twitter.com/grccithelp and www.facebook.com/grccit


Technology Notification – Relay, SnagIt, and Camtasia updates

September 22, 2017

Technology Notification

We’re pleased to announce the availability of updates to three of the TechSmith products, Relay Recorder, SnagIt, and Camtasia.

Updated versions of these products will be available in the Software Center on Tuesday, September 29th. The installers in the Software Center are only available to GRCC issued computers running Windows. Information on how to access the Software Center can be found at https://supportdesk.grcc.edu/TDClient/KB/ArticleDet?ID=303.

The TechSmith Relay Recorder can be installed on personal devices by logging into Relay at https://relay.grcc.edu, clicking on the Client Downloads link and selecting the Windows or Mac Download button.

Please contact IT Customer Support for assistance with Snagit and Camtasia installers on personal devices or Macs. GRCC issued computers running Windows will automatically be updated with the newer versions of products on December 20th at 9:00 am.

Note: Due to Quicktime being removed, all Mac Relay Recorders will need to be updated in order to connect to the Relay server.

Release notes

To schedule a one-on-one training session, please contact Distance Learning and Instructional Technologies at dlit@grcc.edu.

GRCC IT Customer Support
(616) 234-4357
itsupport


Technology Notification – iPhone update to ISO 11 and GRCC email

September 20, 2017

Technology Notification-

Apple is releasing an upgrade to iOS 11 for the iPhone. This upgrade will break the synchronization of GRCC email to your phone.

GRCC Information Technology is recommending that you do not update your phone if you want to be able to view your GRCC email.

Error message you may see:

If you have upgraded your phone to iOS 11, you will see an error message that says “Cannot Send Mail. The message was rejected by the server.”

Resolution to come:

Apple is working closely with Microsoft to resolve the issue and will release a fix in an upcoming software update.

Any future updates will be posted at: www.grcc.edu/status

Also available through:
https://grccitstatus.wordpress.com
http://www.grcc.edu/informationtechnology/customersupport
https://www.facebook.com/GRCCit/