Windows 10 Update

June 16, 2017

GRCC Faculty and Staff,

This is a reminder that Information Technology will begin migrating all classroom instructor stations to Windows 10 starting June 23rd. All lab computers will be migrated in July. All GRCC computers assigned to faculty and staff will be migrated to Windows 10 by request after the start of the Fall semester.

Please direct any questions or concerns to windows10@grcc.edu or call the IT Support Desk at 616.234.4357

Windows 10 Project Team

Information Technology

Grand Rapids Community College

616.234.4357 | windows10@grcc.edu

W1918


Technology Notification – PeopleSoft System Maintenance (06/15/2017)

June 14, 2017

Technology Notification-

Required maintenance will be conducted on the following systems starting at 10:00 PM on Thursday, June 15th with service being restored by Friday, June 16th at 7:00 AM:

  • CSProd
  • FSProd
  • HRProd
  • Online Center

All systems aforementioned will be unavailable during the indicated maintenance window.

Any future updates will be posted at: www.grcc.edu/status

Also available through:
https://grccitstatus.wordpress.com
http://www.grcc.edu/informationtechnology/customersupport
https://www.facebook.com/GRCCit/


Technology Notification – RESOLVED – Issues with S:\Groups

May 25, 2017

Technology Issue Notice:
Issues with S:\Groups folder on the S drive has been resolved. If you’re still unable to access the S\Groups, please restart your system.

[X] This issue has been resolved: 5/25/2017 11:am
Initial Discovery Date/Time: 5/24/17 5:00 PM

Any future updates will be posted at: www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/,http://www.grcc.edu/informationtechnology/customersupport,https://twitter.com/grccithelp and www.facebook.com/grccit


Technology Notification: Issues with S:\Groups

May 25, 2017

Technology Issue Notice: We are still experiencing issues with the S:\Groups folder on the S drive. Access to this folder may be unavailable during this time.

[X] This issue is being investigated by engineers
Initial Discovery Date/Time: 5/24/17 5:00 PM

Any future updates will be posted at: www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/,http://www.grcc.edu/informationtechnology/customersupport,https://twitter.com/grccithelp and www.facebook.com/grccit


Technology Notification: Issues with S:\Groups

May 24, 2017

Technology Issue Notice: We are currently experiencing issues with the S:\Groups folder on the S drive. Access to this folder may be unavailable during this time.

[X] This issue is being investigated by engineers
Initial Discovery Date/Time: 5/24/17 5:00 PM

Any future updates will be posted at: www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/,http://www.grcc.edu/informationtechnology/customersupport,https://twitter.com/grccithelp and www.facebook.com/grccit


Technology Notification – Spam Email – ITS Help Desk

May 24, 2017

Technology Notification:

A spam email is being received across campus containing the following information:

Subject:ITS Help Desk

From: Selvarajoo Etty Gaunder – Opus <selvarajoo>

Notice:
This email was not from the GRCC IT Department. This is a spam and must be deleted immediately from both your inbox and trash.

  • Information Technology will never ask for your password.
  • Do not open unexpected messages from an unknown sender.
  • Do not click links or download any attachments from any suspect messages.
  • Do not use your work email address for mailing lists.

Tips for identifying spam messages:

  • Check for grammar and spelling errors
  • Check the sender email address, if unknown do not trust it
  • Beware of urgent or threatening language
  • Do not trust the header or signature of the email
  • Message is requesting personal information
  • You’re asked to send money

If you see any suspect messages please immediately report them to the IT Support Desk at itsupport@grcc.edu or by calling 234-4357(HELP).

Any future updates will be posted at: www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/, http://www.grcc.edu/informationtechnology/customersupport, https://twitter.com/grccithelp and www.facebook.com/grccit


Technology Scheduled Maintenance – PeopleSoft Patching (5/15/17 11:00 PM)

May 15, 2017

Technology Notification-

PeopleSoft will be undergoing a maintenance cycle beginning Monday, May 15th at 11:00 PM with services being restored on Tuesday, May 16th no later than 1:00 AM.

Impacted Services:

The following services will be unavailable during the maintenance window:

  • CSProd
  • FSProd
  • HRProd
  • Online Center

Any future updates will be posted at: www.grcc.edu/status

Also available through:
https://grccitstatus.wordpress.com
http://www.grcc.edu/informationtechnology/customersupport
https://www.facebook.com/GRCCit/