Technology Notification: PeopleSoft Maintenance (8/9/18 10:00 PM)

August 9, 2018

Technology Maintenance Notification:

Various PeopleSoft environments will be offline for planned maintenance, tonight, Thursday, August 9th. This maintenance will run from 10:00 PM with services being restored by midnight.

The following services are affected by this maintenance:

  • PeopleSoft Online Center
  • PeopleSoft CSProd
  • PeopleSoft FSProd
  • PeopleSoft HRProd

Future updates will be posted at:

Also available through:


Technology Notification – Password Self Service Unavailable

August 2, 2018

Technology Notification:

The GRCC self-service password reset system will be unavailable from 6:30 PM until 8:00 PM, tonight, August 2nd for emergency maintenance.

We apologize for this inconvenience. Should any users need to reset their password during this maintenance window, contact our IT Support Desk at 234-4357.

Technology Notification: Classroom Computer Upgrades

August 2, 2018

Technology Notice:

Over the next three weeks, the IT Desktop Support team will be upgrading all teacher stations / multimedia computers in all of our classrooms. If you have saved any files locally to the hard drive please back them up as soon as possible.

Additionally, we will also be upgrading the following labs on campus:

  • Cook
  • 100*
  • 402*


  • 306 (laptop cart)
  • 309*

Thompson M-Tec

  • 109*
  • 111*


  • 339

* Indicates systems that will also be migrated to Windows 10.

Technology Notification: Bb Instant Messenger / Tech Smith Relay Being Replaced

August 1, 2018

Technology Notification:

Blackboard Instant Messenger will no longer be available for use as of January 1, 2019. This solution has been discontinued by its parent company, Blackboard.

Information Technology understands that many faculty and staff rely on the use of an instant messaging tool to communicate with students. With this, GRCC will officially support the use of Google Hangouts. Google Hangouts allows you to send chat messages, make video calls, and screen share. Whether you are new to Google Hangouts or are currently using it or have used it in the past, more information can be found at!/. This resource includes information on all three platforms of Google Hangouts including Google Chat and Google Meet.

We encourage faculty and staff members to begin using Google Hangouts prior to January 1, 2019, to familiarize themselves with the product suite and to determine how to best use the new tool in your day-to-day operations. Faculty and staff can use the Hangouts suite by visiting and entering their GRCC email address and GRCC network password. To switch between Hangouts, Chat, and Meet simply click the Google Apps menu in the upper right corner of your browser.


Also, as of January 1, 2019, TechSmith Relay Recorder and Relay Server ( will no longer be available as their parent company, TechSmith, has discontinued both products.

If you have used TechSmith Relay Recorder in the past to create videos, SnagIt and Camtasia are more robust versions of TechSmith Relay Recorder that allow you to screen capture and edit your videos. Both SnagIt and Camtasia are available for download in the Software Center. If you have uploaded videos to RaiderCast using the TechSmith Relay Recorder in the past, those videos will still be available and you can upload to that location through December 31, 2018.

Starting January 1, 2019 videos can no longer be uploaded to RaiderCast. They can be uploaded to Google Drive or YouTube using the Share option in SnagIt and Camtasia. The video captioning process will stay the same. As a reminder, per the audiovisual captioning policy, compliance with federal law requires captioning of all created, purchased or continually used audiovisual media production shown at GRCC.

Tutorials for SnagIt and Camtasia are listed below.


If you need assistance with these products, please drop-in to the Distance Learning office at 316 Main, alternatively, you can email them at or call 234-3205.

Technology Maintenance – My Degree Path (08/02/18 6:00 AM)

August 1, 2018

Technology Notification –

My Degree Path will undergo scheduled maintenance starting at 6:00 AM on Thursday, August 2.

Maintenance is scheduled to be completed by 9:00 AM on Thursday, August 2. During this time, My Degree Path will be unavailable.

Any future updates will be posted at:

Also available through:

Staff loaner laptops available at IT Support

July 30, 2018

Technology Notification:

Loaner laptops are now available for check out through the IT Support Desk at our G2 office in room 76 Main Building and in 130 Sneden. Laptop loaners will no longer be available through the Media Department.

Laptops may be checked out on a short term basis for up to 10 business days. Long term loaners may be requested, but faculty and staff will need to complete a justification form. Requests may be made in person or ahead of time through our Service Request portal (available on campus only with your Campus Network credentials).

As a reminder to faculty and staff who may be traveling abroad; the use of your assigned college owned laptop is not recommended due to security concerns. If you are traveling abroad, please check out a loaner laptop.

Technology Notification – Spam/Phishing Email: DHL Alert

July 25, 2018

Technology Notification –

GRCC Faculty and Staff may receive an email similar to the one shown in the section below. This email contained one or more links prompting recipients for information.

As a reminder, keep the below in mind when working with email:

  • GRCC IT, Faculty, and Staff members should not be requesting banking information or account passwords.
  • Delete suspicious messages from your GroupWise inbox
  • Don’t click any links or download any attachments from any suspect messages
  • Don’t use your work email address for mailing lists

If you receive a phishing attempt, report it to the IT Support Desk at or by calling 234-4357. If you have clicked any links or downloaded/opened any files, please let us know immediately.