Technology Reminder – Email Safety

May 15, 2017

Technology Reminder-

With the most recent security threat release, we remind all email users not to open suspicious emails containing links or attachments.

Most ransomware attacks are initially executed through malware attachments found in spam emails containing invoices, job offers, security warnings or other legitimate looking files.

Tips for identifying spam messages:

  • Check for grammar and spelling errors
  • Check the sender email address, if unknown do not trust it
  • Beware of urgent or threatening language
  • Do not trust the header or signature of the email
  • Message is requesting personal information
  • You’re asked to send money

Should you receive a suspicious email containing links or attachments, even from a known “sender”, please report it to the IT Support Desk at ITSupport or by calling 234-4357(HELP) immediately.


Technology Notification – Mandatory Security Update (05/15/17 9:00 AM)

May 15, 2017

Technology Notification –

Due to a recently released cryptolocker virus in the public, the IT department is pushing out a security update to all GRCC computers to prevent any loss of data and to better secure our systems. Please note that this virus has not been detected on campus, this update is mandatory to ensure we are not vulnerable to its attack.

How will this impact you?

All GRCC computers will receive a pop up notification indicating an update has completed and the computer will need to be rebooted. Please save your work at this time and restart your computer.

We thank you for your assistance in keeping all GRCC systems secure.

Any future updates will be posted at: www.grcc.edu/status

Also available through:
https://grccitstatus.wordpress.com
http://www.grcc.edu/informationtechnology/customersupport
https://twitter.com/grccithelp
https://www.facebook.com/GRCCit/


Technology Notification – Blackboard Upgrade Complete

May 4, 2017

The following upgrade was completed at 9:00 AM, Thursday, May 4th.

Technology Notification –

Reminder, on May 4th, from 6-9am, Blackboard Learn will be upgraded to Learn 9.1 Q4 2016 Cumulative Update 1. During the scheduled maintenance, Blackboard will be unavailable. Please review your courses and organizations in Blackboard prior to the upgrade to ensure everything is working as expected and you are familiar with the changes. You can evaluate the Blackboard updates in our test environment at https://bbtst.grcc.edu (on campus only). The test environment is a copy of the production environment as of February 1st.

With this upgrade the new Blackboard Learn 2016 theme will be applied, so it will look slightly different. The new theme improves the experience for mobile users. Additionally, this theme was designed with WCAG 2.0 principles in mind and follows accessibility guidelines for structure, color contrast, and navigation. Please note, modifying course themes and some branding configuration settings are no longer supported. The course themes option will be replaced with the Blackboard delivered theme, which is a more consistent, mobile-friendly and accessible interface. In addition, we added a “Mobile” tab that contains a different module layout that we believe better aligns with the mobile experience (i.e. My Course List module resides on the left, so it is the first module presented to a mobile device). More information on this can be found in the announcement section located on the login page. The Mobile tab will not be pushed to production and is only used for demonstration purposes. We welcome your feedback on adjusting the layout of various modules to improve the overall mobile experience.

Listed below are a couple of the feature enhancements and quality improvements in this release. For a full list of updates, please refer to the Blackboard release notes, which can be found at https://en-us.help.blackboard.com/Learn/Administrator/Hosting/Release_Notes/Release_Notes_All_91_Releases/Release_Notes_9.1_2016_Q4.

  • Improved mobile experience and accessibility
  • Ability to drag and drop files
  • Submission receipts
  • Reminders
  • Dropbox integration

If you have questions or concerns, please contact IT Customer Support at 234-HELP or ITSupport@grcc.edu. If you have questions about how to use the new features, contact DLIT at 234-3205 or DLIT@grcc.edu.

Technology Notification

The Blackboard upgrade is now complete.


Technology Notification – Notice regarding phishing and recent Google phishing attack

May 4, 2017

Technology Notification:

Recently there was a phishing attack that used Google services along with email and we want to make sure your data is secure. Below are some security tips and what to do if you clicked on the link related to the recent attack.

The phishing attacked contained the following information:

Subject:Erin Van Wieren has shared a document on Google Docs with you
From: erinvanwieren

If you receive suspicious email:

1. Do not click, even when the email is from your mother.

Even when you receive links from trusted contacts, be careful what you click. Spammers, cyber criminals and, increasingly, nation-state spies are resorting to basic email attacks, known as spear phishing, which bait victims into clicking on links that download malicious software, or lure them into turning over their user names and passwords.

In the Google phishing case, the malicious emails appeared to come from a trusted contact, but were actually from a different address with recipients BCCed.

2. Turn on multi-factor authentication.

Google and most other email, social media and banking services offer customers the ability to turn on multi-factor authentication. Use it. When you log in from an unrecognized computer, the service will prompt you to enter a one-time code texted to your phone. It is the most basic way to prevent hackers from breaking into your accounts with a stolen password.

3. Shut it down.

If you accidentally clicked on the Google phishing attack link and gave spammers third-party access to your Google account, you can revoke their access by following these steps:

  • Login to your Google account
  • Navigate to permissions
  • revoke access to “Google Docs” (the app will have access to contact and drive)

4. Change your passwords … again.

If you’ve been phished, change your passwords to something you have never used before. Ideally, your passwords should be long and should not be words that could be found in a dictionary. The first things hackers do when breaking into a site is use computer programs that will try every word in the dictionary. Your email account is a ripe target for hackers because your inbox is the key to resetting the passwords of, and potentially breaking into, dozens of other accounts.

Make your password long and distinctive. Security specialists advise creating anagrams based on song lyrics, movie quotations or sayings. For example, “The Godfather” movie quotation “Leave the gun. Take the cannoli,” becomes LtG,tTcannol1. Another good method is to combine words while adding numbers and special characters such as 1RedCar&2BlackCats

5. Report it.

Report any phishing and spear phishing attacks to ITsecurity@grcc.edu with the subject “Suspicious Email” and forward the original email as an attachment. Attacks related to Google email can be reported to Google by clicking the downward arrow at the top right of your Google inbox and selecting “Report Phishing.”

Some of the above information was taken from: nytimes


Technology Notification – Spam Email: Erin Van Wieren has shared a document on Google Docs with you

May 3, 2017

Technology Notification:

A spam email is being received across campus containing the following information:

Subject:Erin Van Wieren has shared a document on Google Docs with you
From: erinvanwieren@email.grcc.edu

Notice:
This email was not from the GRCC IT Department. This is a spam and must be deleted immediately from both your inbox and trash. If you already clicked on the link within the email, please change your email password. Also, similar emails may be generated using different contacts if someone clicks the link within this email. If you receive any suspicious emails that say someone has shared a document on Google Docs with you, please reach out to the person to make sure that it is not spam.

  • Information Technology will never ask for your password.
  • Do not open unexpected messages from an unknown sender.
  • Do not click links or download any attachments from any suspect messages.
  • Do not use your work email address for mailing lists.

Tips for identifying spam messages:

  • Check for grammar and spelling errors
  • Check the sender email address, if unknown do not trust it
  • Beware of urgent or threatening language
  • Do not trust the header or signature of the email
  • Message is requesting personal information
  • You’re asked to send money

If you see any suspect messages please immediately report them to the IT Support Desk at itsupport@grcc.edu or by calling 234-4357(HELP).

Any future updates will be posted at: www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/, http://www.grcc.edu/informationtechnology/customersupport, https://twitter.com/grccithelp and www.facebook.com/grccit


Technology Notification – Reminder Blackboard Upgrade (5/4/17)

May 2, 2017

Technology Notification –

Reminder, on May 4th, from 6-9am, Blackboard Learn will be upgraded to Learn 9.1 Q4 2016 Cumulative Update 1. During the scheduled maintenance, Blackboard will be unavailable. Please review your courses and organizations in Blackboard prior to the upgrade to ensure everything is working as expected and you are familiar with the changes. You can evaluate the Blackboard updates in our test environment at https://bbtst.grcc.edu (on campus only). The test environment is a copy of the production environment as of February 1st.

With this upgrade the new Blackboard Learn 2016 theme will be applied, so it will look slightly different. The new theme improves the experience for mobile users. Additionally, this theme was designed with WCAG 2.0 principles in mind and follows accessibility guidelines for structure, color contrast, and navigation. Please note, modifying course themes and some branding configuration settings are no longer supported. The course themes option will be replaced with the Blackboard delivered theme, which is a more consistent, mobile-friendly and accessible interface. In addition, we added a “Mobile” tab that contains a different module layout that we believe better aligns with the mobile experience (i.e. My Course List module resides on the left, so it is the first module presented to a mobile device). More information on this can be found in the announcement section located on the login page. The Mobile tab will not be pushed to production and is only used for demonstration purposes. We welcome your feedback on adjusting the layout of various modules to improve the overall mobile experience.

Listed below are a couple of the feature enhancements and quality improvements in this release. For a full list of updates, please refer to the Blackboard release notes, which can be found at https://en-us.help.blackboard.com/Learn/Administrator/Hosting/Release_Notes/Release_Notes_All_91_Releases/Release_Notes_9.1_2016_Q4.

  • Improved mobile experience and accessibility
  • Ability to drag and drop files
  • Submission receipts
  • Reminders
  • Dropbox integration

If you have questions or concerns, please contact IT Customer Support at 234-HELP or ITSupport@grcc.edu. If you have questions about how to use the new features, contact DLIT at 234-3205 or DLIT@grcc.edu.


Technology Issue – RESOLVED – Pharos – not able to print

April 27, 2017

Technology Issue:

Staff are currently getting the error when attempting to print.

Error Message: Failed to connect to host Pharos on port 28203

Engineers are currently looking into the issue and restore the service as soon as possible.

[X] Issue Identified: 4/27/17 8:52 am
[X] This issue has been resolved: 4/27/17 9:08 am

Any future updates will be posted at: www.grcc.edu/status

Also available through:
https://grccitstatus.wordpress.com
http://www.grcc.edu/informationtechnology/customersupport
https://twitter.com/grccithelp
https://www.facebook.com/GRCCit/