Technology Notification – Service Disruption

November 15, 2017
Technology Notification –
Information Technology is currently investigating a disruption to some of our services. While we are still investigating, we have identified that the following systems may be adversely affected or unavailable:
  • TutorTrac
  • GroupWise Mobility
  • Self Service Password Reset Tool
  • Retain Email Archive
  • TeamDynamix (Information Technology Ticketing System)
  • Some functions of PeopleSoft
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Technology Notification – Service Disruption

November 15, 2017

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Technology Notification –

Information Technology is currently investigating a disruption to some of our services. While we are still investigating, we have identified that the following systems may be adversely affected or unavailable:

  • TutorTrac
  • GroupWise Mobility
  • Self Service Password Reset Tool
  • Retain Email Archive
  • TeamDynamix (Information Technology Ticketing System)
  • Some functions of PeopleSoft

Resolved: Technology Notification – CSProd Process Scheduler (11/03/17)

November 3, 2017

Technology Notification –

The CSProd process scheduler has been restored. Any previously queued processes will now run.
The process scheduler within CSProd has not run any processes as of 5:30 PM last night (11/02/17). Our engineers are aware of this issue and are working to restore the service as soon as possible.

Any future updates will be posted at: www.grcc.edu/status
Also available through:
https://grccitstatus.wordpress.com
http://www.grcc.edu/informationtechnology/customersupport
https://www.facebook.com/GRCCit/


Technology Notification – CSProd Process Scheduler (11/03/17)

November 3, 2017

Technology Notification –

The process scheduler within CSProd has not run any processes as of 5:30 PM last night (11/02/17). Our engineers are aware of this issue and are working to restore the service as soon as possible.

Any future updates will be posted at: www.grcc.edu/status

Also available through:
https://grccitstatus.wordpress.com
http://www.grcc.edu/informationtechnology/customersupport
https://www.facebook.com/GRCCit/


Technology Notification Resolved – Campus Printers Timeout Error (10/30/17 4:00 PM)

October 30, 2017

Technology Notification –

All printers are now connecting to the network. Any other related issues should be reported to the IT Support Desk at 234-4357.

Information Technology is currently investigating a service disruption affecting 23 campus network printers. Some printers are still available for use while others are displaying a timeout error.

Engineers are working towards an estimated time to restoration.

[X] Issue Identified: 10/30/17 8:00 am
[X] Issue Resolved: 10/30/17 4:00 pm

Any future updates will be posted at: www.grcc.edu/status
Also available through:
https://grccitstatus.wordpress.com
http://www.grcc.edu/informationtechnology/customersupport
https://www.facebook.com/GRCCit/


Technology Notification – Campus Printers Timeout Error (10/30/17 8:00 AM)

October 30, 2017

Technology Notification –

Information Technology is currently investigating a service disruption affecting 23 campus network printers. Some printers are still available for use while others are displaying a timeout error.

Engineers are working towards an estimated time to restoration.

[X] Issue Identified: 10/30/17 8:00 am

Any future updates will be posted at: www.grcc.edu/status
Also available through:
https://grccitstatus.wordpress.com
http://www.grcc.edu/informationtechnology/customersupport
https://www.facebook.com/GRCCit/


Technology Notification – Spam email – Greetings to you,

October 27, 2017

Technology Notification:

A spam email is being received across campus containing the following information:

Subject: Greetings to you,

From: SAM KARIM <sam_karim1@hotmail.com>

Notice:
This email was not from the GRCC IT Department. This is a spam and must be deleted from your inbox.

  • Information Technology will never ask for your password.
  • Do not open unexpected messages from an unknown sender.
  • Do not click links or download any attachments from any suspect messages.
  • Do not use your work email address for mailing lists.

Tips for identifying spam messages:

  • Check for grammar and spelling errors
  • Check the sender email address, if unknown do not trust it
  • Beware of urgent or threatening language
  • Do not trust the header or signature of the email
  • Message is requesting personal information
  • You’re asked to send money

If you see any suspect messages please immediately report them to the IT Support Desk at itsupport@grcc.edu or by calling 234-4357(HELP).

Any future updates will be posted at: www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/, http://www.grcc.edu/informationtechnology/customersupport, https://twitter.com/grccithelp and www.facebook.com/grccit