Information Technology Notification: Google Apps Overview (08/18/2016 3:00 PM)

Technology Notification After announcing the roll-out of the Google Apps Suite on Monday, August 15th, we hope you’ve had a chance to log into your account and look around!

What does Google Apps include?
Your new Google Apps account will include the following services: Unlimited Drive space, Docs, Sheets, Slides, Forms, Photos, Hangouts, Groups, Contacts, Google+, Maps, and YouTube.

Here are some of the key benefits we think you’ll enjoy:

  • Lots of storage: You get an unlimited amount of online storage for your Drive!
  • Integrated chat and video-conferencing: With Google Hangouts, you can communicate instantly with your coworkers right from Google Drive, as a chat or video-conference.
  • File storage and sharing: With Google Drive, you can store just about any type of file, open it and work on it right in your web browser, and quickly invite others to work or view it. You can also access Drive from any smart device.
  • Real-time collaboration: Using Google Docs, you can create documents, spreadsheets, and presentations, and you and your team members can view and edit them at the same time. You can still use your GroupWise email, but now you’ll have more options for storing and collaborating on your documents.

What information will I be allowed to store on Google Apps?
A full sensitive data guide is available on our Google Apps Security Policy Page.

Will the IT department provide assistance during the transition?
To get you up to speed quickly, we’ve added a reference guide in Blackboard for you to quickly self-resolve any questions you may have. Simply, look for the Google Apps Resources in the courses section of your Blackboard account. Additionally, in seat training and overview sessions are being offered through Staff Development. You can sign up for them here.
You can also visit the Google Apps Learning Center for guides, tips and examples of how to make the most of your new services.

As always, members of the IT Customer Support Team will also be available to answer your questions or resolve any issues you encounter.

GRCC IT Customer Support
(616) 234-4357
ithelp

Information Technology Notification – GRCC is joining Google Apps (08/15/2016 10:45 AM)

Technology Notification –

We’re pleased to announce that GRCC has chosen to offer Google Apps to all GRCC Staff and Faculty! With Google Apps, we will gain the benefits of a robust and innovative feature set including Google Docs, Sheets, Slides, Forms, Drive, and much more! What’s more, Google Apps is easy to use, and we think you will find it to be a more efficient way to manage your documents! Please note that at this time we will not be rolling out Gmail and Calendar.

To login and view your Google Apps account, login using your GRCC email address and password here. In seat training and overview sessions are being offered through Staff Development. You can sign up for them here. More information will follow in the coming days, however in the meantime visit www.grcc.edu/googleapps to learn more about this release!

YouTube – We’re Going Google!

GRCC IT Customer Support

(616) 234-4357

ithelp

IT Technology Notification: Collaborate – Blackboard IM is currently unavailable. (02/01/2016 6:30 AM)

Technology Issue Notice:

Users are currently unable to log into Blackboard IM. Blackboard Inc. is investigating this issue. For any status updates regarding this issue please visit the following link:

http://status.blackboard.com/services/blackboard-collaborate—blackboard-im/2016/02/1

[X] This issue is being investigated

Initial Discovery Date/Time: 02/01/2016 6:30 AM

IT Technology Issue Resolved- GRCC.edu webpages (01/25/16 11:10 AM)

Technology Notification

All issues have been resolved. We will continue to keep you posted should anything else arise.

Any future updates will be posted at: www.grcc.edu/status or

Also available through: https://grccitstatus.wordpress.com/, http://www.grcc.edu/informationtechnology/customersupport, https://twitter.com/grccithelp, and www.facebook.com/grccit

IT Technology Issue Update- GRCC.edu webpages (01/25/16 10:24 AM)

Technology Notification

GRCC.edu webpages and services such as Blackboard, Peoplesoft (CS, FS, and HRprod), webnow, ect are currently available.

Phones continue to intermittently reboot. We are investigating this issue.

Any future updates will be posted at: www.grcc.edu/status or

Also available through: https://grccitstatus.wordpress.com/, http://www.grcc.edu/informationtechnology/customersupport, https://twitter.com/grccithelp, and www.facebook.com/grccit

IT Technology Issue – GRCC.edu webpages unavailable (01/25/16 10:03 AM)

Technology Notification

GRCC.edu webpages are currently unavailable, engineers are investigating this issue.

Services such as Blackboard, PeopleSoft (CS, FS, and HRProd), Webnow, etc. are not accessible at this time.

[X] This issue is being investigated
Initial Discovery Date/Time: 01/25/2016 10:03 AM

[X] This issue is being Monitored
Updated Date/Time: 01/25/2016 10:10AM

Any future updates will be posted at: www.grcc.edu/status or

Also available through: https://grccitstatus.wordpress.com/, http://www.grcc.edu/informationtechnology/customersupport, https://twitter.com/grccithelp, and www.facebook.com/grccit

IT Technology Issue – GRCC.edu webpages unavailable (01/25/16 10:03 AM)

Technology Notification

GRCC.edu webpages are currently unavailable, engineers are investigating this issue.

[X] This issue is being investigated
Initial Discovery Date/Time: 01/25/2016 10:03 AM

Any future updates will be posted at: www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/, http://www.grcc.edu/informationtechnology/customersupport, https://twitter.com/grccithelp, and www.facebook.com/grccit

IT Notification – GRCC IT Status Page Launch!

Technology Notification-

Information Technology is pleased to launch – GRCC IT Status!

Available at www.grcc.edu/status, you will be able to see the current status of all of our services, and a historical record of any service disruptions or outages. This website is available to both students and staff and is designed to be accessible even in the event of a major network outage.

There’s so much to tell you – so we’ve included an information document for you to read through. We’re beyond excited to hear your feedback so if you have questions, concerns, or just want to tell us how awesome this is send us an email at ithelp.

GRCC IT Status Intro_1.pdf

IT Scheduled Maintenance ~ Internet access unavailable 05/06/2014 (11:00 PM to 12:00 AM)

Technology Notice:

All access to the internet from any GRCC campus computer will be unavailable from 11:00 PM to 12:00 AM on Tuesday, May 6th. Access will be restored by 12:00 AM (Wednesday, May 7th, 2014) once the maintenance has been completed.

Any intermittent updates will be posted at: http://www.grcc.edu/itsupport
~Also available through:https://grccitstatus.wordpress.com/ and at http://twitter.com/grccithelp

IT Notification: Internet Explorer Vulnerability Discovered

IT Security Notification:

A recent security vulnerability was discovered in all versions of Internet Explorer allowing hackers to easily gain access to your computer system. When possible, it is recommended that use of Internet Explorer be limited to college resources only.

If you currently use Firefox, Google Chrome, or Safari exclusively you will not be affected. The GRCC IT Security department is aware of the issue and are waiting for Microsoft to fix the issue.

For more information pertaining to this security vulnerability please visit:

https://technet.microsoft.com/en-us/library/security/2963983.aspx.