Technology Notification- Clearing the Emergency Phone Message (06/01/2016)

June 2, 2016

Technology Notification-

An emergency message was sent to all campus phones following last nights events between GRCC and Spectrum Hospital. If your Cisco office or classroom phone still has an emergency communication on the screen, simply press the ‘Exit’ softkey to the right of the notification to clear it.

If you have any questions please contact the IT Support Desk at -4357 or ithelp.

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IT Scheduled Maintenance – Holland Campus Voice and Data 6/2/2016

May 18, 2016

Technology Notification

IT Scheduled Maintenance –

All network connections, including phone, internet, and network connectivity to the Holland Midtown Center will be unavailable beginning June 2, 11:30 PM to June 3, 6:00 am.

Services to 911 will still be available should an emergency call need to be made.

Any future updates will be posted at: www.grcc.edu/status
Also available through: https://grccitstatus.wordpress.com/, http://www.grcc.edu/informationtechnology/customersupport, https://twitter.com/grccithelp and www.facebook.com/grccit


IT Scheduled Maintenance – Cisco Voicemail Upgrade (02/25/2016 8:00 PM)

February 24, 2016

Technology Maintenance Notification:

The Cisco voicemail system may briefly be unavailable starting at 8:00 PM on Thursday, February 25th. Any messages received during this time will be delivered upon completion.

The voicemail system is expected to be restored by 2:00 AM on Friday, February 26th.

Any future updates will be posted at: www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/, http://www.grcc.edu/informationtechnology/customersupport, https://twitter.com/grccithelp, and www.facebook.com/grccit


IT Technology Notification – Network / Phone Connectivity Issues (01/25/16 8:55 AM)

January 25, 2016

Technology Issue:

Network connectivity and phone services are currently being restored from a campus wide network outage.

We will be monitoring this issue throughout the morning to ensure all building network services have been restored.

Any future updates will be posted at: www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/,http://www.grcc.edu/informationtechnology/customersupport,https://twitter.com/grccithelp, and www.facebook.com/grccit


IT Technology Issue Resolved – Network Connectivity at Customer Support Desk (12/23/2015 2:00 PM)

December 23, 2015

Technology Issue Notice:

Resolved – All connectivity issues have been resolved.

[X] Resolved – 12/23/2015 2:00 PM


IT Technology Issue – Network Connectivity at Customer Support Desk (12/22/2015 12:10 PM)

December 22, 2015

Technology Issue Notice:

Network connectivity at the Customer Support Desk is currently limited. Engineers are aware of the issue and are working toward a resolution. There may be a delay in ticket processing as well as limited phone availability. If we are unavailable by phone, we can be reached at ithelp, by submitting a ticket at https://itsupport.grcc.edu, or by leaving a voice mail.

[x] This issue is being investigated
Initial Discovery Date/Time: 12/22/2015 12:00 PM

Any future updates will be posted at: Also available through http://www.grcc.edu/informationtechnology/customersupport, https://grccitstatus.wordpress.com, https://twitter.com/grccithelp, and www.facebook.com/grccit


Resolved – IT Technology Issue – Cisco Phones Rebooting at Customer Support Desk (12/22/2015 8:15 AM)

December 22, 2015

Technology Issue Resolved: Cisco Phones at the Customer Support Desk are functioning normally.

[x] This issue has been resolved 12/22/2015 8:15 AM

[x] This issue is being investigated
Initial Discovery Date/Time: 12/21/2015 11:30 AM

Any future updates will be posted at: Also available through http://www.grcc.edu/informationtechnology/customersupport, https://grccitstatus.wordpress.com, https://twitter.com/grccithelp, and www.facebook.com/grccit