Resolved – IT Technology Notification – Online Center Unavailable (06/10/2016 8:45 AM)

June 10, 2016

Technology Notification:

All issues with accessing the Online student Center have been resolved.

[x] This issue has been resolved: 06/10/2016 8:45 AM

Any future updates will be posted at: www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/,http://www.grcc.edu/informationtechnology/customersupport,https://twitter.com/grccithelp and www.facebook.com/grccit

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IT Technology Notification – Online Student Center Unavailable (06/10/2016 8:00 AM)

June 10, 2016

Technology Notification:

Users are currently unable to access the Online Student Center. Engineers are aware of the situation and are investigating this issue.

[x] This issue is currently being investigated: 06/10/2016 8:00 AM

Any future updates will be posted at: www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/,http://www.grcc.edu/informationtechnology/customersupport,https://twitter.com/grccithelp and www.facebook.com/grccit


IT Technology Notification – My Degree Path & Grouplink restored; Fusemail still unavailable

May 6, 2016

Technology Issue Notice:

Services to My Degree Path and Grouplink have been restored. Fusemail is still unavailable.

[x] Part of this issue has been resolved: 05/6/2016 9:00 AM

[x] This issue is being investigated
Initial Discovery Date/Time: 05/6/2016 8:30 AM

Any future updates will be posted at: www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/,http://www.grcc.edu/informationtechnology/customersupport,https://twitter.com/grccithelp and www.facebook.com/grccit


IT Technology Notification – My Degree Path, Fusemail and Grouplink are not available

May 6, 2016

Technology Issue Notice:

My Degree Path, Fusemail and Grouplink are currently unavailable. Engineers are aware of the issues and are working toward a resolution.

[x] This issue is being investigated
Initial Discovery Date/Time: 05/6/2016 8:30 AM

Any future updates will be posted at: www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/,http://www.grcc.edu/informationtechnology/customersupport,https://twitter.com/grccithelp and www.facebook.com/grccit


IT Scheduled Maintenance – Database Security Maintenance (5/5/16 11:00 PM)

May 5, 2016

Technology Maintenance –

Database security maintenance will be conducted on the following systems tonight, May 5th starting at 11:00 PM being completed by 1:00 AM on Friday, May 6th:

  • PeopleSoft (CS, FS, HRProd, Online Center)
  • ImageNow
  • Blackboard

Access to these systems will be unavailable during this time.

Any future updates will be posted at: www.grcc.edu/status

Also available through:https://grccitstatus.wordpress.com/,http://www.grcc.edu/informationtechnology/customersupport,https://twitter.com/grccithelp, and www.facebook.com/grccit


Resolved: IT Technology Issue – Online Center Login Unavailable (11/19/2015 12:30 PM)

November 19, 2015

Technology Notification-

The Online Center is now accessible. Should you continue to have difficulties logging in please clear your cookies and cache, instructions to do so are available at:https://grouplink.grcc.edu:8443/ehelpdesk/kb/kbView.glml?kbId=685

[X] This issue has been resolved 11/19/2015 12:30 PM

[X] This issue is being investigated
Initial Discovery Date/Time: 11/19/2015 11:45AM

Any future updates will be posted at:http://www.grcc.edu/informationtechnology/customersupport,https://grccitstatus.wordpress.com, https://twitter.com/grccithelp, andwww.facebook.com/grccit


IT Technology Issue – Online Center Login Unavailable (11/19/2015 11:45 AM)

November 19, 2015

Technology Notification-

Access to log into the Online Student Center is currently unavailable. Users may see an error similar to, “bea.jolt.ServiceException: TPENOENT – no entry found”

[X] This issue is being investigated

Initial Discovery Date/Time: 11/19/2015 11:45AM

Any future updates will be posted at:http://www.grcc.edu/informationtechnology/customersupport,https://grccitstatus.wordpress.com, https://twitter.com/grccithelp, andwww.facebook.com/grccit