Resolved – IT Technology Notification – Online Center Unavailable (06/10/2016 8:45 AM)

Technology Notification:

All issues with accessing the Online student Center have been resolved.

[x] This issue has been resolved: 06/10/2016 8:45 AM

Any future updates will be posted at: www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/,http://www.grcc.edu/informationtechnology/customersupport,https://twitter.com/grccithelp and www.facebook.com/grccit

IT Technology Notification – Online Student Center Unavailable (06/10/2016 8:00 AM)

Technology Notification:

Users are currently unable to access the Online Student Center. Engineers are aware of the situation and are investigating this issue.

[x] This issue is currently being investigated: 06/10/2016 8:00 AM

Any future updates will be posted at: www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/,http://www.grcc.edu/informationtechnology/customersupport,https://twitter.com/grccithelp and www.facebook.com/grccit

IT Technology Notification – My Degree Path & Grouplink restored; Fusemail still unavailable

Technology Issue Notice:

Services to My Degree Path and Grouplink have been restored. Fusemail is still unavailable.

[x] Part of this issue has been resolved: 05/6/2016 9:00 AM

[x] This issue is being investigated
Initial Discovery Date/Time: 05/6/2016 8:30 AM

Any future updates will be posted at: www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/,http://www.grcc.edu/informationtechnology/customersupport,https://twitter.com/grccithelp and www.facebook.com/grccit

IT Technology Notification – My Degree Path, Fusemail and Grouplink are not available

Technology Issue Notice:

My Degree Path, Fusemail and Grouplink are currently unavailable. Engineers are aware of the issues and are working toward a resolution.

[x] This issue is being investigated
Initial Discovery Date/Time: 05/6/2016 8:30 AM

Any future updates will be posted at: www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/,http://www.grcc.edu/informationtechnology/customersupport,https://twitter.com/grccithelp and www.facebook.com/grccit

IT Scheduled Maintenance – Database Security Maintenance (5/5/16 11:00 PM)

Technology Maintenance –

Database security maintenance will be conducted on the following systems tonight, May 5th starting at 11:00 PM being completed by 1:00 AM on Friday, May 6th:

  • PeopleSoft (CS, FS, HRProd, Online Center)
  • ImageNow
  • Blackboard

Access to these systems will be unavailable during this time.

Any future updates will be posted at: www.grcc.edu/status

Also available through:https://grccitstatus.wordpress.com/,http://www.grcc.edu/informationtechnology/customersupport,https://twitter.com/grccithelp, and www.facebook.com/grccit

Resolved: IT Technology Issue – Online Center Login Unavailable (11/19/2015 12:30 PM)

Technology Notification-

The Online Center is now accessible. Should you continue to have difficulties logging in please clear your cookies and cache, instructions to do so are available at:https://grouplink.grcc.edu:8443/ehelpdesk/kb/kbView.glml?kbId=685

[X] This issue has been resolved 11/19/2015 12:30 PM

[X] This issue is being investigated
Initial Discovery Date/Time: 11/19/2015 11:45AM

Any future updates will be posted at:http://www.grcc.edu/informationtechnology/customersupport,https://grccitstatus.wordpress.com, https://twitter.com/grccithelp, andwww.facebook.com/grccit

IT Technology Issue – Online Center Login Unavailable (11/19/2015 11:45 AM)

Technology Notification-

Access to log into the Online Student Center is currently unavailable. Users may see an error similar to, “bea.jolt.ServiceException: TPENOENT – no entry found”

[X] This issue is being investigated

Initial Discovery Date/Time: 11/19/2015 11:45AM

Any future updates will be posted at:http://www.grcc.edu/informationtechnology/customersupport,https://grccitstatus.wordpress.com, https://twitter.com/grccithelp, andwww.facebook.com/grccit

Resolved: IT Technology Issue – Online Center Login Unavailable (11/16/2015 11:25 AM)

Technology Notification-

The Online Center is now accessible. Should you continue to have difficulties logging in please clear your cookies and cache, instructions to do so are available at: https://grouplink.grcc.edu:8443/ehelpdesk/kb/kbView.glml?kbId=685

[X] This issue has been resolved 11/16/2015 11:25 AM

[X] This issue is being investigated

Initial Discovery Date/Time: 11/16/2015 11:15 AM
Any future updates will be posted at: http://www.grcc.edu/informationtechnology/customersupport, https://grccitstatus.wordpress.com, https://twitter.com/grccithelp, and www.facebook.com/grccit

IT Technology Issue – Online Center Login Unavailable (11/16/2015 11:15 AM)

Technology Notification-

Access to log into the Online Student Center is currently unavailable. Users may see an error similar to, “bea.jolt.ServiceException: TPENOENT – no entry found”

[X] This issue is being investigated

Initial Discovery Date/Time: 11/16/2015 11:15 AM
Any future updates will be posted at: http://www.grcc.edu/informationtechnology/customersupport, https://grccitstatus.wordpress.com, https://twitter.com/grccithelp, and www.facebook.com/grccit

Update: IT Technology Notification – PeopleSoft / Online Center Upgrade Notes (06/08/15 4:00 PM)

Technology Notification-
Many of the reported issues regarding PeopleSoft and the Online Center environment have been resolved.

If you are still experiencing an issues when attempting to use one of the aforementioned systems please clear your Cookies and Cache.

Should these issues persist please contact us at ITHelp or 234-4357