IT Maintenance Notification – Enterprise Storage Maintenance (08/26/2016 6:00 AM)

August 25, 2016

Technology Notification

Information Technology will be performing required maintenance on the Enterprise storage systems tomorrow, Friday, August 26th, from 6:00 AM until 7:00 AM. There may be intermittent outages during this time.

Also available through: https://grccitstatus.wordpress.com/, http://www.grcc.edu/informationtechnology/customersupport, https://twitter.com/grccithelp and www.facebook.com/grccit

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Information Technology Notification – Blackboard Schedule Maintenance (08/22/2016 8:00 AM)

August 17, 2016

Technology Notification

On Monday, August 22nd, from 8:00 AM to 12:00 PM, Blackboard will undergo scheduled maintenance to apply the latest release (9.1 Q2 2016). During this time Blackboard will be unavailable.

How does this affect you?

This release will provide quality improvements (bug fixes) as well a couple new features, which can be found in the release notes below. In addition to what Blackboard is delivering, some visual and organizational changes will be implemented to streamline the interface and the user experience.

Blackboard is discontinuing support for the Virtual Classroom and Chat course tools with this release. Also, the third-party My Courses Plus module will be discontinued because it is no longer being supported by the developer and is broken in the new release. The Blackboard delivered My Course List module will provide similar feature sets along with some additional features for organizing courses.

The following video describes the visual and organizational changes as well as the differences between My Courses Plus, My Course List, and Quickly.
What’s New With Blackboard at GRCC – Fall 2016

Additional information regarding the Blackboard 9.1 Q2 2016 upgrade can be found at the following location
9.1 Q2 2016 Release Notes

Questions/Concerns

Any questions of concerns should be directed to the Customer Support Desk at ithelp


IT Scheduled Maintenance – Database Security Maintenance (5/5/16 11:00 PM)

May 5, 2016

Technology Maintenance –

Database security maintenance will be conducted on the following systems tonight, May 5th starting at 11:00 PM being completed by 1:00 AM on Friday, May 6th:

  • PeopleSoft (CS, FS, HRProd, Online Center)
  • ImageNow
  • Blackboard

Access to these systems will be unavailable during this time.

Any future updates will be posted at: www.grcc.edu/status

Also available through:https://grccitstatus.wordpress.com/,http://www.grcc.edu/informationtechnology/customersupport,https://twitter.com/grccithelp, and www.facebook.com/grccit


IT Technology Notification – Multimedia System Replacements (04/29 – 5/6)

April 28, 2016

Technology Notification-

Information Technology is pleased to announce the continuation of the Classroom Computer Replacement project. Information Technology will continue to replacing all end of life classroom computers with a new model consistent with the Computer Replacement procedure. Computers eligible for replacement will have been denoted by an Information Technology Notification sticker attached to the classroom’s media podium.

How does this affect you?

Information Technology asks that instructors continue to save all files and data to their personal J: drive or departmental S: drive directories. In the event that you have any data or files saved to the Desktop of a classroom computer, we ask that you move that file to its appropriate location as soon as possible. Information stored locally to the machines will not be retrievable once they have been replaced.

Information Technology also asks that instructors give themselves fifteen additional minutes before the start of their class after the replacement to get logged in. This will ensure that the computer has sufficient time to recognize and log you in for the first time, a process IT refers to as “building your profile.”

The following locations will have systems replaced by the end of next week (May 6, 2016):

  • Calkins Science Center
  • Library Resource Center
  • Main
  • Sneden Hall

What about software?

Information Technology will identify the software approved for use in each of the affected classrooms. All approved software will be pre-installed on the new computer prior to replacement.

Questions/Concerns

Any questions or concerns should be directed to the Information Technology Support Desk at ithelp


IT Scheduled Maintenance – FSProd tools complete (Friday, April 22 3pm)

April 22, 2016

Technology Notification
Technology Maintenance – tools maintenance for FSProd went faster than originally anticipated. It is now available for use.

Any future updates will be posted at: www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/, http://www.grcc.edu/informationtechnology/customersupport, https://twitter.com/grccithelp and www.facebook.com/grccit

Rachel Bower
IT Customer Support
(616) 234-HELP (4357) ithelp


IT Scheduled Maintenance – FSPROD tools maintenance

April 19, 2016

Technology Notification

Technology Maintenance – FSPROD will be down for tools maintenance starting at 5:00 pm on Thursday, April 21st and will be available by 8:00 am on Monday, April 25th.

Any future updates will be posted at: www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/, http://www.grcc.edu/informationtechnology/customersupport, https://twitter.com/grccithelp and www.facebook.com/grccit


IT Scheduled Maintenance – GroupWise Upgrade (03/09/2016 5:00 PM)

March 8, 2016

Technology Maintenance –

GRCC’s email system, GroupWise, will be upgraded on Wednesday, March 9th beginning at 5:00 PM. All email services will be unavailable at that time including the client, web access, and mobile access. All services are expected to be restored by Thursday, March 10th at 8:00 AM.

Messages sent to a GRCC mailbox during the maintenance period will be delivered upon completion of the upgrade.

How will this affect you?
You shouldn’t notice any major changes to the client as we will continue utilizing the 2012 interface, however the back end of the system will be upgraded to enhance security and functionality.

Any future updates will be posted at: www.grcc.edu/status

Also available through:https://grccitstatus.wordpress.com/,http://www.grcc.edu/informationtechnology/customersupport,https://twitter.com/grccithelp, and www.facebook.com/grccit