Resolved Technology Outage – GroupWise (09/16/16 10:40 AM)

September 16, 2016

Technology Notification:

GroupWise access off campus has been restored. We apologize for the inconvenience.

[x] This issue is resolved: 09/16/16 10:51 AM

Any future updates will be posted at: www.grcc.edu/status
Also available through:https://grccitstatus.wordpress.com/,http://www.grcc.edu/informationtechnology/customersupport,https://twitter.com/grccithelpand www.facebook.com/grccit


Technology Outage – GroupWise Unavailable Off Campus (09/16/16 10:40 AM)

September 16, 2016

Technology Notification:

GroupWise is not currently accessible through mail.grcc.edu from off campus. Engineers are working to restore this service.

Error received, “Your post office is unavailable. The Post Office Agent might not be configured for SOAP. Please contact your system administrator.

[x] This issue is currently being investigated: 09/16/16 10:40 AM

Any future updates will be posted at: www.grcc.edu/status

Also available through:https://grccitstatus.wordpress.com/,http://www.grcc.edu/informationtechnology/customersupport,https://twitter.com/grccithelpand www.facebook.com/grccit


Resolved – IT Technology Notification – Connectivity Issues with GroupWise Mobility (08/16/2016 8:50 AM)

August 16, 2016

Technology Notification-

All issues with GroupWise Mobility have been resolved. Engineers will continue to monitor this service.

[x] This issue has been resolved: 08/16/2016 8:50 AM

Any future updates will be posted at: www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/, http://www.grcc.edu/informationtechnology/customersupport, https://twitter.com/grccithelp and www.facebook.com/grccit


IT Technology Notification – Connectivity Issues with GroupWise Mobility (08/16/2016 8:30 AM)

August 16, 2016

Technology Notification-

There are currently issues with receiving and sending mail on devices that use GroupWise Mobility, such as smart phones and tablets. Engineers are aware of the issue and are currently working toward a resolution.

[x] This issue is being investigated: 08/16/2016 8:30 AM

Any future updates will be posted at: www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/, http://www.grcc.edu/informationtechnology/customersupport, https://twitter.com/grccithelp and www.facebook.com/grccit


Information Technology Notification: Spam Email

August 10, 2016

Information Technology Notification: Spam Email Time: 10:17am Date: 8/10/2016

Subject: Asunto: Re: Last Warning: Update Your Mailbox Now .
From: “Carrizo, Noelia” <carrizo>

Notice:
This email was not from the GRCC IT Department. This is a spam and must be deleted immediately from both your inbox and trash.

  • Information Technology will never ask for your password.
  • Do not open unexpected messages from an unknown sender.
  • Do not click links or download any attachments from any suspect messages.
  • Do not use your work email address for mailing lists.

Tips for identifying spam messages:

  • Check for grammar and spelling errors
  • Check the sender email address, if unknown do not trust it
  • Beware of urgent or threatening language
  • Do not trust the header or signature of the email
  • Message is requesting personal information
  • You’re asked to send money

If you see any suspect messages please immediately report them to the Information Technology Support Desk at ithelp or by calling 234-4357(HELP).

Any future updates will be posted at: www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/, http://www.grcc.edu/informationtechnology/customersupport, https://twitter.com/grccithelp and www.facebook.com/grccit


Information Technology Notification: Spam Email

July 22, 2016

Information Technology Notification: Spam Email

Subject: I.T Service Account Update
From: Sophie Ling <jling>

Partial Body Message: “Hello User

We have currently upgraded our Server to 50GB inbox space. Please log-in to your user account to validate E-space. Your emails won’t be delivered by our server, unless email account is confirmed. protecting your email account is our primary concern,for account update.”

Notice:
This email was not from the GRCC IT Department. This is a spam and must be deleted immediately from both your inbox and trash.

  • Information Technology will never ask for your password.
  • Do not open unexpected messages from an unknown sender.
  • Do not click links or download any attachments from any suspect messages.
  • Do not use your work email address for mailing lists.

Tips for identifying spam messages:

  • Check for grammar and spelling errors
  • Check the sender email address, if unknown do not trust it
  • Beware of urgent or threatening language
  • Do not trust the header or signature of the email
  • Message is requesting personal information
  • You’re asked to send money

If you see any suspect messages please immediately report them to the Information Technology Support Desk at ithelp or by calling 234-4357(HELP).

Any future updates will be posted at: www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/, http://www.grcc.edu/informationtechnology/customersupport, https://twitter.com/grccithelp and www.facebook.com/grccit


Information Technology Notification: Spam Email (07/07/2016)

July 7, 2016

Information Technology Notification: Spam Email

Subject: GRCC Email Acount User Verrification
From: Jovito Leodones briquettecoal

Partial Body Message: “Dear Email User

Our webmail IP Security service discovered irregular Log-in attempts on your email account from IP location (XXX.X.X.XXX). and also been used to send out spam messages as against our policy. For security purpose we will be closing down this Account unless you click the link below to re-validate your mailbox for verification username and password.”

Notice:
This email was not from the GRCC IT Department. This is a spam and must be deleted immediately from both your inbox and trash.

  • Information Technology will never ask for your password.
  • Do not open unexpected messages from an unknown sender.
  • Do not click links or download any attachments from any suspect messages.
  • Do not use your work email address for mailing lists.

Tips for identifying spam messages:

  • Check for grammar and spelling errors
  • Check the sender email address, if unknown do not trust it
  • Beware of urgent or threatening language
  • Do not trust the header or signature of the email
  • Message is requesting personal information
  • You’re asked to send money

If you see any suspect messages please immediately report them to the Information Technology Support Desk at ithelp or by calling 234-4357(HELP).

Any future updates will be posted at: www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/, http://www.grcc.edu/informationtechnology/customersupport, https://twitter.com/grccithelp and www.facebook.com/grccit