Technology Notification- Blackboard Update (10/22/2016)

Technology Notification:
IT and DLIT have tested an update from Blackboard (Cumulative Update 3) that resolves the following issues below. IT will apply the update tomorrow, October 22nd from 5am-9am to the Blackboard production environment (bb.grcc.edu). Blackboard will be unavailable during a portion of the update.

Issue: Inline Grading
Description: The navigation buttons on the Grade screen (view attempt) are not working correctly. The Exit button performs no action when clicked. Submit brings up an error message. The user can no longer click on the Grade Center link in Course Management to return to the Full Grade Center.

Issue: Unable to Edit Forum Thread Due Dates or Time
Description: Whenever one selects the date or time buttons to adjust a thread, the page “jumps” to the top, and no options for date or time are available.

Issue: Apostrophe Entered in Content Editor Converts to HTML Code
Description: When submitting text via the Content Editor while using Internet Explorer 11, the apostrophe is converted to HTML code

Issue: Cursor and Screen Jumps to the Last Question on Test
Description: On a test that is presented with questions all at once, the cursor and screen jump to the last question, on the bottom of the screen, while the user is only partially complete with the test.

Issue: Access Denied Error on Discussion Board:
Description: Users with the forum role of “Manager,” receive an “Access Denied” error message when attempting to access an unavailable Forum.

Issue: Grade book Last Access column NULL for some students
Description: The Last Access Date is not updating for all Users. In the Grade Center and Performance Dashboard, it shows one date but it’s clear Users have performed additional activities.

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Other issues without a resolution from Blackboard support:

Issue: Error when creating McGraw Hill assignment:
Description: When there is no assignment created and deployed in McGraw-Hill Connect and the user tries to create a new assignment, the user receives a “red banner error
Interim Workaround: Create a dummy McGraw-Hill assignment in McGraw-Hill Connect. This should clear the error. The Instructor should then pair the Blackboard course with McGraw-Hill Connect first and follow the steps below

Issue: YouTube Sign in:
Description: Within the content editor you can sign in and browse your YouTube media. During the session however, you will need to log in every time you create a new item.
Interim Workaround: Click on the browse tab. This remembers you login for the session.

Issue: YouTube “full screen mode is unavailable”
Description: The YouTube mashup player displays a “full screen” button in the player. However, when clicking on the full-screen button it does not switch to full-screen mode for the video. Instead a popup saying “full screen mode is unavailable” is shown. When clicking on the ‘Learn More’ link of the error, users are directed to a YouTube Help page.
Interim Workaround: Click the Share arrow in the upper-right corner of the player. Next, click the YouTube link to open the page in YouTube in a separate window. Finally, click on the full screen button in the separate window.

Issue: Unavailable gradable items are not visible in My Grades if ungraded
Description: Prior to the redesign of the My Grades tool (in SP9 or older versions), the list of Grade Center columns included items that were also unavailable. With the new My Grades, unavailable items (items with AVAILABLE_IND of N) are not visible in My Grades.
Interim Workaround: NA

Issue: Hide Members Already In Another Group In This Set Check Box Does Not Stay Unchecked
Description: When you edit the group set, the option “Hide members already in another group in this set”, still remains ticked even though it has been unchecked.
Interim Workaround: NA

If you are experiencing any of these problems and need further assistance, please contact the IT Support Desk at ITHelp@grcc.edu or 234-HELP (4357)

Any future updates will be posted at: www.grcc.edu/status

Also available through:
https://grccitstatus.wordpress.com
http://www.grcc.edu/informationtechnology/customersupport
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https://www.facebook.com/GRCCit/

Justin Vogelar
IT Customer Support
(616) 234-HELP (4357)
ithelp

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