Reminder: IT Technology Scheduled Upgrade – GroupWise: Thursday, November 28th 2013 at 10 P.M.

November 27, 2013

The GRCC staff and faculty email (GroupWise) will be upgrading to a new version this Thursday, November 28th 2013 (over Thanksgiving Break). The GroupWise email will not be available from 10 P.M. on Thursday, November 28th until Saturday, November 30th at 12 P.M.

What this means to you:

– During this time frame all GroupWise functions will not be accessible.

– No Blackboard notifications, No PeopleSoft notifications, No Print to email, No ImageNow reimbursements.

– All existing emails (including archived messages, calendar items, reminder notes, etc.) will be saved. You will not lose messages during this transition.

– Your GroupWise password will remain the same, no need to change it! – Please delete any unwanted emails from your mailbox

What you need to be aware of after the transition:

– The Web version of GroupWise (mail.grcc.edu) will have a new look and contain more features.

– Automatic forwarding from GRCC GroupWise email to other email accounts ( Global forwarding) will be available in the new version of GroupWise.

– Your GroupWise email client (the one installed on your GRCC computer) will need to be upgraded. You will be able to update your software beginning December 1st 2013 by going to Application Explorer and running the update while on campus. (The existing version on your computer will still work until you update.)

– Mac users do not need to upgrade to a new version of GroupWise; they are already up to date.

We appreciate your patience during this upgrade. Have a peaceful Thanksgiving.

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Update: IT Technology Scheduled Upgrade – GroupWise: Thursday, November 28th 2013 at 10 P.M.

November 25, 2013

The GRCC staff and faculty email (GroupWise) will be upgrading to a new version this Thursday, November 28th 2013 (over Thanksgiving Break). The GroupWise email will not be available from 10 P.M. on Thursday, November 28th until Saturday, November 30th at 12 P.M.

What this means to you:

– During this time frame all GroupWise functions will not be accessible.

– No Blackboard notifications, No PeopleSoft notifications, No Print to email, No ImageNow reimbursements.

– All existing emails (including archived messages, calendar items, reminder notes, etc.) will be saved. You will not lose messages during this transition.

– Your GroupWise password will remain the same, no need to change it!

What you need to be aware of after the transition:

– The Web version of GroupWise (mail.grcc.edu) will have a new look and contain more features.

– Automatic forwarding from GRCC GroupWise email to other email accounts ( Global forwarding) will be available in the new version of GroupWise.

– Your GroupWise email client (the one installed on your GRCC computer) will need to be upgraded. You will be able to update your software beginning December 1st 2013 by going to Application Explorer and running the update while on campus. (The existing version on your computer will still work until you update.)

– Mac users do not need to upgrade to a new version of GroupWise; they are already up to date.

We appreciate your patience during this upgrade. If you have any questions regarding this, please call the IT Customer Support Help Desk at 234-HELP (4357).

Thank you for your understanding.


IT Technology Scheduled Upgrade – GroupWise: Thursday, November 28th 2013 at 10 P.M.

November 18, 2013

The GRCC staff and faculty email (GroupWise) will be upgrading to a new version on Thursday, November 28th 2013. The GroupWise email will not be available from 10 P.M. on Thursday, November 28th until Saturday, November 30th at 12 P.M.

What this means to you:
– All existing emails (including archived messages, calendar items, reminder notes, etc.) will be saved. You will not lose messages during this transition.

What you need to be aware of after the transition:
– The Web version of GroupWise (mail.grcc.edu) will have a new look and contain more features.
– If you’re currently utilizing GWMC to sync email with your phone, you should not have to change any of your phone settings.
-Automatic forwarding from GRCC GroupWise email to other email accounts ( Global forwarding) will be available in the new version of GroupWise.

– Your GroupWise email client (the one installed on your GRCC computer) will need to be upgraded. You will be able to update your software beginning December 1st 2013 by going to Application Explorer and running the update while on campus. (The existing version on your computer will still work until you update.)
– Mac users do not need to upgrade to a new version of GroupWise; they are already up to date.

We appreciate your patience during this upgrade. If you have any questions regarding this, please call the IT Customer Support Help Desk at 234-HELP (4357).
Thank you for your understanding.


Update: IT Technology Scheduled Upgrade – GroupWise: Thursday, November 28th 2013 at 10 P.M.

November 14, 2013

As a result of feedback from our faculty and staff, automatic forwarding from GRCC GroupWise email to other email accounts ( Global forwarding) will now be available in the new version of GroupWise.


IT Technology Scheduled Upgrade – GroupWise: Thursday, November 28th 2013 at 10 P.M.

November 14, 2013

The GRCC staff and faculty email (GroupWise) will be upgrading to a new version on Thursday, November 28th 2013. The GroupWise email will not be available from 10 P.M. on Thursday, November 28th until Saturday, November 30th at 12 P.M.

What this means to you:
– All existing emails (including archived messages, calendar items, reminder notes, etc.) will be saved. You will not lose messages during this transition.

What you need to be aware of after the transition:
– The Web version of GroupWise (mail.grcc.edu) will have a new look and contain more features.
– If you’re currently utilizing GWMC to sync email with your phone, you should not have to change any of your phone settings.
– If you have a rule to automatically forward your GRCC GroupWise email to other email account, this will cease to function. Global forwarding will not be available in the new version.

– Your GroupWise email client (the one installed on your GRCC computer) will need to be upgraded. You will be able to update your software beginning December 1st 2013 by going to Application Explorer and running the update while on campus. (The existing version on your computer will still work until you update.)
– Mac users do not need to upgrade to a new version of GroupWise; they are already up to date.

We appreciate your patience during this upgrade. If you have any questions regarding this, please call the IT Customer Support Help Desk at 234-HELP (4357).
Thank you for your understanding.


IT Technology Scheduled Upgrade – GroupWise: Thursday, November 28th 2013 at 10 P.M.

November 12, 2013

The GRCC staff and faculty email (GroupWise) will be upgrading to a new version on Thursday, November 28th 2013. The GroupWise email will not be available from 10 P.M. on Thursday, November 28th until Saturday, November 30th at 12 P.M.

What this means to you:
– All existing emails (including archived messages, calendar items, reminder notes, etc.) will be saved. You will not lose messages during this transition.

What you need to be aware of after the transition:
– The Web version of GroupWise (mail.grcc.edu) will have a new look and contain more features.
– If you’re currently utilizing GWMC to sync email with your phone, you should not have to change any of your phone settings.
– If you have a rule to automatically forward your GRCC GroupWise email to other email account, this will cease to function. Global forwarding will not be available in the new version.

– Your GroupWise email client (the one installed on your GRCC computer) will need to be upgraded. You will be able to update your software beginning December 1st 2013 by going to Application Explorer and running the update while on campus. (The existing version on your computer will still work until you update.)
– Mac users do not need to upgrade to a new version of GroupWise; they are already up to date.

We appreciate your patience during this upgrade. If you have any questions regarding this, please call the IT Customer Support Help Desk at 234-HELP (4357).
Thank you for your understanding.


Scheduled Maintenance: J: Drive Storage Upgrade & Migration

November 5, 2013

Attention All:

As part of the IT department’s continual improvement process, we will be upgrading storage space for all J: drives on the network.

Migration to the new J: drives will begin on November 6th and will take several days to complete. All moves will run after business hours from 10:00 p.m. to 4:30 a.m.

Files will be copied from the old J: drive location to the new storage location. If you have shortcuts on your Desktop to your J: drive they may break and you would have to recreate those links.

During the nightly copy process, it is important to make sure you have logged off and turned off your computer each night in order to make sure your data is copied. This will facilitate accessing your new drive location when you login at the beginning of the next day.

If you have any question or concerns, please feel free to contact IT Customer Support @ 234-HELP(4357).

Amanda Chatel
IT Customer Support
(616) 234-HELP http://www.grcc.edu/itsupport |
For system updates and bulletins, visit: http://www.twitter.com/grccithelp