Resolved: IT Technology Issue ~R25 & CWEST unavailable. 8:10 am

August 21, 2013

Technology Issue Resolved: R25 & CWEST are available again.
[X] This issue has been resolved 08/21/2013 8:08 am

Technology Issue Notice: R25 & CWEST are unavailable at this time. [X] This issue is being investigated
Initial Discovery Date/Time: 08/21/2013 7:40 am

Any intermittent updates will be posted at:
http://www.grcc.edu/itsupport ~Also available through
https://grccitstatus.wordpress.com/ and at
http://twitter.com/grccithelp

Advertisements

IT Technology Issue ~R25 & CWEST unavailable. 7:55 am

August 21, 2013

Technology Issue Notice: R25 & CWEST are unavailable at this time.

[X] This issue is being investigated
Initial Discovery Date/Time: 08/21/2013 7:40 am

Estimated Time of Resolution: (Remove this section if not currently applicable)
Temporary Workaround: (Remove this section if not currently
applicable)

Any intermittent updates will be posted at:
http://www.grcc.edu/itsupport ~Also available through
https://grccitstatus.wordpress.com/ and at
http://twitter.com/grccithelp


Resolved: IT Technology Notification: Call Routing Intermittently Unavailable (08/20/13 2:02 PM)

August 20, 2013

Technology Issue Resolved: Calls to affected departments are now being directed properly. Additional Issues related to placing calls on hold and transferring calls have also been resolved. [X] This issue has been resolved 08/20/2013 12:40 PM

Initial Discovery Date/Time: 08/20/2013 10:00 AM
Calls to affected departments are now being directed properly. Additional Issues related to placing calls on hold and transferring calls have also been resolved.

Any intermittent updates will be posted at: http://www.grcc.edu/itsupport ~Also available through https://grccitstatus.wordpress.com/ and at http://twitter.com/grccithelp


IT Technology Notification: Call Routing Intermittently Unavailable (08/20/13 10:00 AM)

August 20, 2013

Technology Issues Notice:

The Cisco call routing system that handles the redirection of all incoming calls to the Enrollment Center, Information Office, IT Customer Support, Cashiers and Financial Aid is currently intermittently unavailable. Incoming calls to those departments are not being directed properly, engineers are working toward a resolution.

Initial Discovery Date/Time: 08/20/2013 10:00 AM

Any intermittent updates will be posted at: http://www.grcc.edu/itsupport ~Also available through https://grccitstatus.wordpress.com/ and at http://twitter.com/grccithelp


Resolved IT Technology Issue ~BBFALL.grcc.edu is available to Faculty. 4:25 pm

August 14, 2013

Technology Issue Resolved: BBFALL.grcc.edu is available again

[X] This issue has been resolved 08/14/2013 4:24 pm
Disturbance Resolution Details: Archive error on database.

Technology Issue Notice: The temporary site BBFALL.grcc.edu is currently offline
Bb.grcc.edu is unaffected.

[X] This issue is being investigated

Initial Discovery Date/Time: 08/14/2013 3:22 pm

Any intermittent updates will be posted at:
http://www.grcc.edu/itsupport ~Also available through
https://grccitstatus.wordpress.com/ and at
http://twitter.com/grccithel


IT Technology Issue ~BBFALL.grcc.edu is currently offline. 3:30 pm

August 14, 2013

Technology Issue Notice: The temporary site BBFALL.grcc.edu is currently offline
Bb.grcc.edu is unaffected.

[X] This issue is being investigated

Initial Discovery Date/Time: 08/14/2013 3:22 pm

Any intermittent updates will be posted at:
http://www.grcc.edu/itsupport ~Also available through
https://grccitstatus.wordpress.com/ and at
http://twitter.com/grccithel


Resolved – IT Technology Issue ~GRCC.edu is unavailable. 1:55 pm

August 14, 2013

~Resolved~ Access to GRCC.edu is restored.

Technology Issue Notice: GRCC.edu is unavailable at this time. Engineers are investigating the cause.

[X] This issue is being investigated

Initial Discovery Date/Time: 8/14/2013 1:37 pm
[X] This issue has been resolved 8/14/2013 1:51 pm

Any intermittent updates will be posted at:
http://www.grcc.edu/itsupport ~Also available through
https://grccitstatus.wordpress.com/ and at
http://twitter.com/grccithelp