IT Technology Issue ~Sporadic issues with password change tool.

Technology Issue Notice: The password change tool: (lookup), is occasionally appearing to fail.
What customers are experiencing: Customers enter their ID number and then are presented with a blank screen.

[X] This issue is being investigated
Initial Discovery Date/Time: 9/28/2012
[X] Work is in progress to find a solution for this issue
[X] Workaround as been applied 10/02/2012 11:30 am – Root cause being investigated

Disturbance Resolution Details: Listener on BbDB can not handle the connections. Blackboard server #11 has been taken offline in order to isolate the issue.

Any intermittent updates will be posted at: ~Also available through and at

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