Resolved: IT Technology Issues~ Online Student Center/ CSProd Performance Issues (03/30/12 12:15 PM)

March 30, 2012

Technology Issue Notice:

Access to CWIS and Online Center pages has returned to normal. If you’re still unable to login, please try clearing your internet browsers’ cookies and cache.

[X] A solution has been applied
[X] This issue has been resolved 03/30/2012 12:15 PM

Any intermittent updates will be posted at: http://www.grcc.edu/itsupport ~Also available through https://grccitstatus.wordpress.com/ and at http://twitter.com/grccithelp

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IT Technology Issues~ Online Student Center/ CSProd Performance Issues (03/30/12 7:50 AM)

March 30, 2012

Technology Issue Notice:

Access to CSProd and Online Center pages may be intermittently unavailable due to high volume.

[X] This issue is being investigated
Initial Discovery Date/Time: 03/30/2012 7:50 AM

[X] Work is in progress to find a solution for this issue

Any intermittent updates will be posted at: http://www.grcc.edu/itsupport ~Also available through https://grccitstatus.wordpress.com/ and at http://twitter.com/grccithelp


IT Technology Issue ~Student Roles for Enrollment delayed. 3:20 pm

March 20, 2012

Technology Issue Notice: Due to a PeopleSoft process that would modify approximately 80,000 student accounts, the Roles needed to grant student access to sign up for classes have been delayed.
Affected students will be able to sign into the Online Student Center, but may be missing the Add/Drop Classes link.
Accounts lacking the ability to sign up for classes will resolve once this process has been completed.

Initial Discovery Date/Time: 03/20/2012 9:20 am
[X] Work is in progress to find a solution for this issue

Any intermittent updates will be posted at: http://www.grcc.edu/itsupport ~Also available through https://grccitstatus.wordpress.com/ and at http://twitter.com/grccithelp


IT Technology Issue ~Staff/Faculty GroupWise web mail unavailable.

March 19, 2012

Technology Issue Notice: Access to log into mail.grcc.edu was unavailable due to an issue on the server.

Initial Discovery Date/Time: 3/17/2012 1:35 PM

[X] A solution has been applied

[X] This issue has been resolved 3/18/2012 11:10 AM
Disturbance Resolution Details: GWINTER restarted
Any intermittent updates will be posted at: http://www.grcc.edu/itsupport ~Also available through https://grccitstatus.wordpress.com/ and at http://twitter.com/grccithelp


Resolved: IT Technology Issue ~Blackboard is currently offline. 03/14/2012 7:00 am

March 14, 2012

Resolved: Technology Issue Notice: Blackboard is currently offline (3/14/2012) . At this time the bb.grcc.edu website is offline.

[X] This issue is being investigated
Initial Discovery Date/Time: 03/14/2012 7:00 am

[X] A solution has been applied
[X] This issue has been resolved 03/14/2012 8:05 am

Any intermittent updates will be posted at: http://www.grcc.edu/itsupport ~Also available through https://grccitstatus.wordpress.com/ and at http://twitter.com/grccithelp


IT Technology Issue ~Blackboard is currently offline. 03/14/2012 7:00 am

March 14, 2012

Technology Issue Notice: Blackboard is currently offline (3/14/2012) . At this time the bb.grcc.edu website is offline.

[X] This issue is being investigated
Initial Discovery Date/Time: 03/14/2012 7:00 am

Any intermittent updates will be posted at: http://www.grcc.edu/itsupport ~Also available through https://grccitstatus.wordpress.com/ and at http://twitter.com/grccithelp


IT Technology Notification~ ImageNow Reboot (03/08/12 8:10 AM)

March 8, 2012

Technology Issue Notification:

The ImageNow servers had to be rebooted in order to complete the maintenance that was performed earlier this morning.
The system will be un available from 8:10 AM until 8:20 AM.
If you continue to experience any performance issues please let the IT Customer Support Department know at -4357.

Any intermittent updates will be posted at: http://www.grcc.edu/itsupport ~Also available through https://grccitstatus.wordpress.com/ and at http://twitter.com/grccithelp