Resolved: IT Technology Issue ~ Hardware failure causing service outages (8:06 AM)

Technology Issue Notice: Service to Call Center phone software, affected VM’s and GroupLink Ticketing software has been restored.

[X] This issue has been resolved 02/15/2012 8:05 AM

Technology Issue Notice: A switch has failed causing an outage in various campus technology services.

Calls to IT Customer Support will not be able to be completed at this time.

Items known to be unavailable: Call Manager (Voicemail, Call Center Phone software), Various VM environments, GroupLink Ticketing system

[X] This issue is being investigated
Initial Discovery Date/Time: 02/15/2012 7:00 AM

Any intermittent updates will be posted at: and at


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