IT Technology Informational Followup ~Password change policy/Self Service Password Reset. 11:25 am

Effective January 1, 2012, it was mandated that our network passwords be at least 10 characters long and include at least one upper case letter and one number. This was done to increase our overall network security. The self-service password change system (located at has made it possible for you to change your passwords either on campus or at home.

Unfortunately, we recently identified issues that affect some of you who completed the self-service password change form or have tried to complete it and were unsuccessful. Below are four issues we’ve identified along with instructions on how to resolve each issue.

ISSUE 1 — Password was updated using a compliant password that you’ve used before. (A compliant password is one that is 10 or more characters long, and includes one upper case letter and one number.)

Why this is an issue…

Although the system may show that the password change was successful, it is not valid if it was used before. You are not able to use the same password twice.

How to resolve this issue…

Use a new compliant password each time you change it.


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