Resolved: IT – Technology Issue ~ CWEST Down (10:20 AM)

September 30, 2011

IT Notification:

All CWEST functionality has been restored.

Initial Discovery Date/Time: 09/30/2011 @ 10:00 AM

[X] A solution has been applied
[X] This issue has been resolved (09/30/2011 @ 10:20 AM)

Any intermittent updates will be posted at: https://grccitstatus.wordpress.com/ and at http://twitter.com/grccithelp

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Resolved: IT Technology Issue ~PeopleSoft unavailable (9:02 am)

September 27, 2011

Technology Issue Notice:
PeopleSoft (CSProd) is back up

Error message you may see:
bea.jolt.ApplicationException: TPESVCFAIL – application level service failure

[X] This issue has been resolved
Initial Discovery Date/Time: 09/27/2011 8:10 AM
Resolved time: 09/27/11 9:02 AM

Disturbance Resolution Details:
Any intermittent updates will be posted at: https://grccitstatus.wordpress.com/ and at
http://twitter.com/grccithelp


IT Technology Issue ~PeopleSoft unavailable (8:10 am)

September 27, 2011

Technology Issue Notice:
PeopleSoft (CSProd) is currently offline for some individuals. Access to CSProd is intermittent at best. Engineers are working to resolve the outage as quickly as possible.

Error message you may see:
bea.jolt.ApplicationException: TPESVCFAIL – application level service failure

[X] This issue is being investigated

Initial Discovery Date/Time: 09/27/2011 8:10 AM

Disturbance Resolution Details:
Any intermittent updates will be posted at: https://grccitstatus.wordpress.com/ and at
http://twitter.com/grccithelp


Resolved: IT Technology Issue ~Network and Power Outages. 11:40 am

September 2, 2011

Network access has been confirmed to be returned to all areas.
Disturbance Resolution Details: Network outages were caused by lightning strikes to equipment on campus. The equipment has been replaced.

[X] A solution has been applied
[X] This issue has been resolved 09/02/2011 10:30 am

Technology Issue Notice: The entire preschool and scattered areas in the ATC have reported phone outages and a lack of network connectivity. No issues with power have been reported.
If your area has been affected in the same way, please contact the IT Customer Support help desk at 234-3688

[X] This issue is being investigated
Initial Discovery Date/Time: 09/02/2011 6:35 am

Any intermittent updates will be posted at: http://www.grcc.edu/itsupport ~Also available through https://grccitstatus.wordpress.com/ and at http://twitter.com/grccithelp


IT Technology Issue ~Network and Power Outages. 7:23 am

September 2, 2011

Technology Issue Notice: The entire preschool and scattered areas in the ATC have reported phone outages and a lack of network connectivity. No issues with power have been reported.
If your area has been affected in the same way, please contact the IT Customer Support help desk at 234-3688

[X] This issue is being investigated
Initial Discovery Date/Time: 09/02/2011 6:35 am

Any intermittent updates will be posted at: http://www.grcc.edu/itsupport ~Also available through https://grccitstatus.wordpress.com/ and at http://twitter.com/grccithelp


Resolved: Technology Issue~ Online Center Password Resets (6:30 pm)

September 1, 2011

Technology Issue Notice: Online Center Password Changes were not processing.

Resolved: Password changes are functioning normally again.

Initial Discovery Date/Time: 08/19/2011 6:15 pm
Resolved: 08/19/2011 6:30 pm

Any intermittent updates will be posted at: http://www.grcc.edu/itsupport (Also available through: https://grccitstatus.wordpress.com/ and at http://twitter.com/grccithelp)