Resolved: Access to Blackboard has been returned to normal.
The link from grcc.edu that takes students and staff to Blackboard is not working consistently for all users. The link directly to Blackboard (bb.grcc.edu) is also working intermittently.
An error indicating that the service is unavailable appears both on and off campus for some users.
[X] This issue is being investigated. Initial Discovery Date/Time: 11/18/2010 7:30 am
[X] Work is in progress to find a solution for this issue
[X] A solution has been found, and is currently being tested. [X] A solution has been applied
[X] This issue has been resolved (11/18/2010 @ 8:30 am)
Disturbance Resolution Details: A daily automated process failed to initialize properly causing a partial access outage to Blackboard. The service was restarted and is now functioning normally.