IT – Technology Issue ~Raidercard tab missing on some accounts. (10:30 am)

August 20, 2010

Technology Issue Notice: After logging into Blackboard, the Raidercard tab is missing from some accounts.

[X] This issue is being investigated
Initial Discovery Date/Time: MM/DD/YYYY H:MM am/pm
[X] Workaround as been applied – Root cause being investigated Temporary Workaround: Log out of Blackboard and deposit funds as a guest. [X] Work is in progress to find a solution for this issue

Any intermittent updates will be posted at: https://grccitstatus.wordpress.com/ and at http://twitter.com/grcchelp

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IT – Technology Issue ~Blackboard Password Change Issues. (10:18 am)

August 20, 2010

Technology Issue Notice: Access to change passwords via Blackboard disappeared during the upgrade from BB8 to BB9.
Issue Summary: During the change from BB8 to BB9, the option to change passwords encountered access issues that made it appear as if the user was not logged into BB.

[X] This issue is being investigated
Initial Discovery Date/Time: 8/20/2010 8:00 am
[X] Work is in progress to find a solution for this issue
[X] A solution has been found, and is currently being tested. [X] A solution has been applied
[X] This issue has been resolved (8/20/2010 @ 9:30 am)

Disturbance Resolution Details: Password changes are now active again in BB9. Currently, after seeing the “Success” page, a 404 error occurs when clicking the option to return to Blackboard. This error is being investigated and does not inhibit the password change process in any way. Users are able to return to Blackboard by clicking OK on the lower right of the 404 page.

Any intermittent updates will be posted at: https://grccitstatus.wordpress.com/ and at http://twitter.com/grcchelp