RESOLVED : IT – Technology Issue ~R25/CWEST Viewer outages

Technology Issue Notice: R25/CWEST web pages and systems have been experiencing slowness/outages/unavailability.

We have been experiencing issues with the R25/CWEST system for a few days. A case has been opened with the software vendor for assistance in resolving this problem. Estimated Time of Resolution: By the end of business on 08/04

[X] This issue is being investigated
Initial Discovery Date/Time: 7/30/2010 11:54
[X] Work is in progress to find a solution for this issue
[X] Resolved: 8/3/2010 3:30 PM – This problem has been resolved.
Resolution details: The solution was to clear the web viewer cache directory on the R25 production server.

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