Resolved: IT- Technology Issue~ Bb9.grcc.edu is Unavailable (7/29/2010 2:05 PM)

July 29, 2010

Technology Issue Notice:
Bb9.grcc.edu is unavailable both on and off campus. Individuals are receiving “Page Cannot be Displayed”

Engineers are aware of the issue and are working quickly to restore service to this site.

[X] This issue is being investigated
Initial Discovery Date/Time: 07/29/2010 2:05 PM
[X] Temporary Workaround: None at this time
[X] Work is in progress to find a solution for this issue
[X]This issue has been resolved
Resolution Date/Time: (7/29/2010 2:50 PM)

Resolution Details:
Bb9.grcc.edu has been restored, please contact the Help Desk if you continue to have any troubles.

Intermittent updates will be posted at: https://grccitstatus.wordpress.com/ and at http://twitter.com/grcchelp

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IT- Technology Notification~ GroupWise WebAccess is unavailable (7/29/2010 2:40 PM)

July 29, 2010

Technology Issue Notice:

GroupWise web mail access has become unavailable.

[X] This issue is being investigated
Initial Discovery Date/Time: 07/29/2010 (2:40 PM)
[X]Work is in progress to find a solution for the issue

Access to this site will return within 15 minutes.

Intermittent updates will be posted at: https://grccitstatus.wordpress.com/ and at http://twitter.com/grcchelp


IT- Technology Issue~ Bb9.grcc.edu is Unavailable (7/29/2010 2:05 PM)

July 29, 2010

Technology Issue Notice:
Bb9.grcc.edu is unavailable both on and off campus. Individuals are receiving “Page Cannot be Displayed”

Engineers are aware of the issue and are working quickly to restore service to this site.

[X] This issue is being investigated
Initial Discovery Date/Time: 07/29/2010 2:05 PM
[X] Temporary Workaround: None at this time
[X] Work is in progress to find a solution for this issue

Intermittent updates will be posted at: https://grccitstatus.wordpress.com/ and at http://twitter.com/grcchelp


Resolved: IT-Technology Notification~ ImageNow is currently Down (7/29/2010 11:32 AM)

July 28, 2010

Technology Issue Notification:

The ImageNow software is back up. Please let the Help Desk know if you continue to have any issues.

[X] This issue is being investigated
Initial Discovery Date/Time: 7/28/2010 11:15 AM
[X] Work is in progress to find a resolution for this issue
[X] This issue has been resolved:
Resolution Date/Time: 7/28/2010 11:32 AM

Resolution Details: The ImageNow server had to be rebooted in order to restore functionality.

Intermittent updates will be posted at: https://grccitstatus.wordpress.com/ and at http://twitter.com/grcchelp


IT-Technology Notification~ ImageNow is currently Down (7/28/2010 11:15 AM)

July 28, 2010

Technology Issue Notification:

The ImageNow software is currently unavailable at this time. Engineers are working towards bringing it back up.

[X] This issue is being investigated
Initial Discovery Date/Time: 7/28/2010 11:15 AM
[X] Work is in progress to find a resolution for this issue

Intermittent updates will be posted at: https://grccitstatus.wordpress.com/ and at http://twitter.com/grcchelp


Resolved: IT- Technology Notification~ R25, Webviewer Down

July 28, 2010

R25 is down- Engineers are working to resolve the problem. There is no ETA at this time.

[X] This problem has been resolved: (7/27/2010 7:00 PM)
The R25 and webviewer systems are back up

Intermittent updates will be posted at: https://grccitstatus.wordpress.com/ and at http://twitter.com/grcchelp


IT-Technology Notification: R25, Webviewer down

July 27, 2010

R25 is down – Engineers are working to resolve the problem. There is no ETA at this time.