Resolved: IT – Technology Issue ~Dial up internet server unavailable. (7:41 am)

January 7, 2010

Technology Issue Notice: Students dialing into 234-3717 for internet service are getting Error 691, and are unable to connect. Issue Summary:
The server that supports dial up internet through GRCC is currently unavailable.
Students receive the following error: Error 691: Access was denied because the username and/or password was invalid on the domain.

[X] This issue is being investigated
Initial Discovery Date/Time: 01/04/2010 9:30 am
[X] Workaround as been applied – Root cause being investigated
Temporary Workaround: Detailed instructions of current workaround, or type “None at this time” if the issue is still being investigated. [X] This issue has been resolved (01/07/2010 @ 7:41 am)
Disturbance Resolution Details: The dial up connection has been reestablished for the time being. It should be noted that this connection to the internet will be terminated at some point in the future. Further communication will follow as it is available.