IT – Technology Issue ~Certificate Error on Web Pages. (5:05 pm 12/31/2009) – Update

December 31, 2009

Technology Issue Notice:

Several GRCC web sites are affected by an expired Security Certificate Error. This results in a cautionary message on the web-site that warns the visitor of a potentially untrusted web-site.

Estimated Time to Resolution: 3 Business days – January 4th 2010

[X] This issue is being investigated – Initial Discovery Date/Time: 9:33 am 12/30/2009
[X] Workaround as been applied – Root cause being investigated

Temporary Workaround:

When you see the certificate error page, click “Continue to this website …”
Continue on – until you see the message – “Content was blocked because it was not signed by a valid security certificate.”
– In IE – Click the yellow bar at the top to display blocked content.

[X] A solution has been found, but we are waiting on our service provider:

Update 12/30/09 2:33 pm: At this time, we are waiting on the purchase of a new Security Certificate from our provider. Once we have the new certificate, we will apply it to all necessary systems.

Update 12/31/09 2:04 pm: We are still waiting on the certificate and support from our provider. Once we have the new certificate, we will apply it to all necessary systems.

Update 12/31/09 5:04 pm: We have yet to hear from our provider, and since tomorrow is a Holiday in many locations, we may not hear until we return on the 4th. If there are any updates, we will post them here. We apologize for any inconvenience this has caused.

Intermittent updates will be posted at: https://grccitstatus.wordpress.com/

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IT – Technology Issue ~Certificate Error on Web Pages. (2:06 pm 12/31/2009) – Update

December 31, 2009

Technology Issue Notice:

Several GRCC web sites are affected by an expired Security Certificate Error. This results in a cautionary message on the web-site that warns the visitor of a potentially untrusted web-site.

Estimated Time to Resolution: 24 hours (1/1/2010 3:00 pm)

[X] This issue is being investigated – Initial Discovery Date/Time: 9:33 am 12/30/2009
[X] Workaround as been applied – Root cause being investigated

Temporary Workaround:

When you see the certificate error page, click “Continue to this website …”
Continue on – until you see the message – “Content was blocked because it was not signed by a valid security certificate.”
– In IE – Click the yellow bar at the top to display blocked content.

[X] A solution has been found, and is currently being tested.

Update 12/30/09 2:33 pm: At this time, we are waiting on the purchase of a new Security Certificate from our provider. Once we have the new certificate, we will apply it to all necessary systems.

Update 12/31/09 2:04 pm: We are still waiting on the certificate and support from our provider. Once we have the new certificate, we will apply it to all necessary systems.

Intermittent updates will be posted at: https://grccitstatus.wordpress.com/