IT Technology Issue ~ Email from grcc.edu to offsite locations blocked (12/02/2013)

December 2, 2013

Technology Issue Notice:

Email sent from grcc.edu to several external email ISP’s will be returned as undeliverable. You will be unable to send email to these addresses until GRCC has been cleared from blacklisting. Internal GRCC email messages will still be delivered.

Blacklisting occurs when messages that originate from GRCC are identified as spam or unwanted mass mailings. You can assist in keeping this from happening by limiting mass mailings and by removing GroupWise rules that forward your email to outside accounts.

Estimated Time of Resolution: Unavailable. IT does not control the length of time it takes to remove GRCC from various spam blacklists.

[X] This issue is being investigated
Initial Discovery Date: 12/02/2013

Any intermittent updates will be posted at: http://www.grcc.edu/itsupport ~Also available through http://grccitstatus.wordpress.com/ and at http://twitter.com/grccithelp


Reminder: IT Technology Scheduled Upgrade – GroupWise: Thursday, November 28th 2013 at 10 P.M.

November 27, 2013

The GRCC staff and faculty email (GroupWise) will be upgrading to a new version this Thursday, November 28th 2013 (over Thanksgiving Break). The GroupWise email will not be available from 10 P.M. on Thursday, November 28th until Saturday, November 30th at 12 P.M.

What this means to you:

- During this time frame all GroupWise functions will not be accessible.

- No Blackboard notifications, No PeopleSoft notifications, No Print to email, No ImageNow reimbursements.

- All existing emails (including archived messages, calendar items, reminder notes, etc.) will be saved. You will not lose messages during this transition.

- Your GroupWise password will remain the same, no need to change it! – Please delete any unwanted emails from your mailbox

What you need to be aware of after the transition:

- The Web version of GroupWise (mail.grcc.edu) will have a new look and contain more features.

- Automatic forwarding from GRCC GroupWise email to other email accounts ( Global forwarding) will be available in the new version of GroupWise.

- Your GroupWise email client (the one installed on your GRCC computer) will need to be upgraded. You will be able to update your software beginning December 1st 2013 by going to Application Explorer and running the update while on campus. (The existing version on your computer will still work until you update.)

- Mac users do not need to upgrade to a new version of GroupWise; they are already up to date.

We appreciate your patience during this upgrade. Have a peaceful Thanksgiving.


Update: IT Technology Scheduled Upgrade – GroupWise: Thursday, November 28th 2013 at 10 P.M.

November 25, 2013

The GRCC staff and faculty email (GroupWise) will be upgrading to a new version this Thursday, November 28th 2013 (over Thanksgiving Break). The GroupWise email will not be available from 10 P.M. on Thursday, November 28th until Saturday, November 30th at 12 P.M.

What this means to you:

- During this time frame all GroupWise functions will not be accessible.

- No Blackboard notifications, No PeopleSoft notifications, No Print to email, No ImageNow reimbursements.

- All existing emails (including archived messages, calendar items, reminder notes, etc.) will be saved. You will not lose messages during this transition.

- Your GroupWise password will remain the same, no need to change it!

What you need to be aware of after the transition:

- The Web version of GroupWise (mail.grcc.edu) will have a new look and contain more features.

- Automatic forwarding from GRCC GroupWise email to other email accounts ( Global forwarding) will be available in the new version of GroupWise.

- Your GroupWise email client (the one installed on your GRCC computer) will need to be upgraded. You will be able to update your software beginning December 1st 2013 by going to Application Explorer and running the update while on campus. (The existing version on your computer will still work until you update.)

- Mac users do not need to upgrade to a new version of GroupWise; they are already up to date.

We appreciate your patience during this upgrade. If you have any questions regarding this, please call the IT Customer Support Help Desk at 234-HELP (4357).

Thank you for your understanding.


IT Technology Scheduled Upgrade – GroupWise: Thursday, November 28th 2013 at 10 P.M.

November 18, 2013

The GRCC staff and faculty email (GroupWise) will be upgrading to a new version on Thursday, November 28th 2013. The GroupWise email will not be available from 10 P.M. on Thursday, November 28th until Saturday, November 30th at 12 P.M.

What this means to you:
- All existing emails (including archived messages, calendar items, reminder notes, etc.) will be saved. You will not lose messages during this transition.

What you need to be aware of after the transition:
- The Web version of GroupWise (mail.grcc.edu) will have a new look and contain more features.
- If you’re currently utilizing GWMC to sync email with your phone, you should not have to change any of your phone settings.
-Automatic forwarding from GRCC GroupWise email to other email accounts ( Global forwarding) will be available in the new version of GroupWise.

- Your GroupWise email client (the one installed on your GRCC computer) will need to be upgraded. You will be able to update your software beginning December 1st 2013 by going to Application Explorer and running the update while on campus. (The existing version on your computer will still work until you update.)
- Mac users do not need to upgrade to a new version of GroupWise; they are already up to date.

We appreciate your patience during this upgrade. If you have any questions regarding this, please call the IT Customer Support Help Desk at 234-HELP (4357).
Thank you for your understanding.


Update: IT Technology Scheduled Upgrade – GroupWise: Thursday, November 28th 2013 at 10 P.M.

November 14, 2013

As a result of feedback from our faculty and staff, automatic forwarding from GRCC GroupWise email to other email accounts ( Global forwarding) will now be available in the new version of GroupWise.


IT Technology Scheduled Upgrade – GroupWise: Thursday, November 28th 2013 at 10 P.M.

November 14, 2013

The GRCC staff and faculty email (GroupWise) will be upgrading to a new version on Thursday, November 28th 2013. The GroupWise email will not be available from 10 P.M. on Thursday, November 28th until Saturday, November 30th at 12 P.M.

What this means to you:
- All existing emails (including archived messages, calendar items, reminder notes, etc.) will be saved. You will not lose messages during this transition.

What you need to be aware of after the transition:
- The Web version of GroupWise (mail.grcc.edu) will have a new look and contain more features.
- If you’re currently utilizing GWMC to sync email with your phone, you should not have to change any of your phone settings.
- If you have a rule to automatically forward your GRCC GroupWise email to other email account, this will cease to function. Global forwarding will not be available in the new version.

- Your GroupWise email client (the one installed on your GRCC computer) will need to be upgraded. You will be able to update your software beginning December 1st 2013 by going to Application Explorer and running the update while on campus. (The existing version on your computer will still work until you update.)
- Mac users do not need to upgrade to a new version of GroupWise; they are already up to date.

We appreciate your patience during this upgrade. If you have any questions regarding this, please call the IT Customer Support Help Desk at 234-HELP (4357).
Thank you for your understanding.


IT Technology Scheduled Upgrade – GroupWise: Thursday, November 28th 2013 at 10 P.M.

November 12, 2013

The GRCC staff and faculty email (GroupWise) will be upgrading to a new version on Thursday, November 28th 2013. The GroupWise email will not be available from 10 P.M. on Thursday, November 28th until Saturday, November 30th at 12 P.M.

What this means to you:
- All existing emails (including archived messages, calendar items, reminder notes, etc.) will be saved. You will not lose messages during this transition.

What you need to be aware of after the transition:
- The Web version of GroupWise (mail.grcc.edu) will have a new look and contain more features.
- If you’re currently utilizing GWMC to sync email with your phone, you should not have to change any of your phone settings.
- If you have a rule to automatically forward your GRCC GroupWise email to other email account, this will cease to function. Global forwarding will not be available in the new version.

- Your GroupWise email client (the one installed on your GRCC computer) will need to be upgraded. You will be able to update your software beginning December 1st 2013 by going to Application Explorer and running the update while on campus. (The existing version on your computer will still work until you update.)
- Mac users do not need to upgrade to a new version of GroupWise; they are already up to date.

We appreciate your patience during this upgrade. If you have any questions regarding this, please call the IT Customer Support Help Desk at 234-HELP (4357).
Thank you for your understanding.


Technologies issues: All off-campus Services are unavailable

October 8, 2013

IT Technologies Issues: 10/08/2013

All off-campus services: Blackboard, Student email, Online Student Center are unavailable at this time. Engineers are working to resolve the problems.

[X] This issue is being investigated

Initial Discovery Date/Time: 10/08/2013 3:15 P.M.

Any intermittent updates will be posted at:
http://www.grcc.edu/itsupport ~Also available through
http://grccitstatus.wordpress.com/ and at
http://twitter.com/grccithelp


Resolved: IT Technology Issue ~Issues across multiple network systems. 4:04 pm

December 4, 2012

Resolved: All services and systems are back online and functioning appropriately.

[X] A solution has been applied
[X] This issue has been resolved 12/04/2012 3:50 pm

Services and systems such as Blackboard that require your network login are still experiencing slowness/unavailability. Engineers are working to resolve these issues as quickly as possible.

Attempts to access to Blackboard via bb.grcc.edu results in the error:

Secure Connection Failed
An error occurred during a connection to bb.grcc.edu.
SSL received a record that exceeded the maximum permissible length. (Error code: ssl_error_rx_record_too_long)

Estimated Time of Resolution: None at this time.

[X] This issue is being investigated
Initial Discovery Date/Time: 12/04/2012 11:00 am
[X] Work is in progress to find a solution for this issue

Any intermittent updates will be posted at: http://www.grcc.edu/itsupport ~Also available through http://grccitstatus.wordpress.com/ and at http://twitter.com/grccithelp


Update: IT Technology Issue ~Issues across multiple network systems. 3:29 pm

December 4, 2012

Services and systems such as Blackboard that require your network login are still experiencing slowness/unavailability. Engineers are working to resolve these issues as quickly as possible.

Attempts to access to Blackboard via bb.grcc.edu results in the error:

Secure Connection Failed
An error occurred during a connection to bb.grcc.edu.
SSL received a record that exceeded the maximum permissible length. (Error code: ssl_error_rx_record_too_long)

Estimated Time of Resolution: None at this time.

[X] This issue is being investigated
Initial Discovery Date/Time: 12/04/2012 11:00 am
[X] Work is in progress to find a solution for this issue

Any intermittent updates will be posted at: http://www.grcc.edu/itsupport ~Also available through http://grccitstatus.wordpress.com/ and at http://twitter.com/grccithelp


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