IT Technology Issue ~GroupWise Password Sync to Network Login.

January 2, 2014

Technology Issue Notice: As of this morning, your GroupWise Login was to be synchronized to you network login. Due to difficulties, this has not yet been completed. Engineers are working to make this happen and we will keep you posted of any progress. Please continue to use your old GroupWise login to get into your account.

[X] This issue is being investigated

Estimated Time of Resolution: unknown

Temporary Workaround: Continue using your current GroupWise password.

Any intermittent updates will be posted at: http://www.grcc.edu/itsupport ~Also available through http://grccitstatus.wordpress.com/ and at http://twitter.com/grccithelp


Update: GroupWise, Blackboard, Network password will be the same: Thursday, January 2nd 2014

December 20, 2013

Reminder:
Beginning Thursday, January 2nd 2014, the GRCC staff and faculty email (GroupWise) will use the same user-name and password used to login to campus computers and Blackboard.

What this means to you:

Passwords for the following will be the same on Jan 2, 2014:
– Blackboard
– Network login ( the way you login to campus computers)
– GroupWise email
– Wireless
– iMageNow
– Mobile devices

What you need to be aware of:

- GroupWise Client (the one installed on your office computers) and Web (mail.grcc.edu) will use the same user-name and password

- If you already setup your GroupWise password as your network login password, nothing will change. They will be the same.

- Password for GroupWise, Blackboard, and Network will expire after 120 Days
– Password can be reset off campus by going to grcc.edu/password OR on a campus computer by using the following:
Username: lookup
Password: lookup

One less password to worry about in the New Year. If you have any questions regarding this, please call the IT Customer Support Help Desk at 234-HELP (4357).

Thank you for your understanding.


Update: GroupWise, Blackboard, Network password will be the same: Thursday, January 2nd 2014

December 16, 2013

Beginning Thursday, January 2nd 2014, the GRCC staff and faculty email (GroupWise) will use the same user-name and password used to login to campus computers and Blackboard.

What this means to you:

Passwords for the following will be the same on Jan 2, 2014:
– Blackboard
– Network login ( the way you login to campus computers)
– GroupWise email
– Wireless
– iMageNow
– Mobile devices

What you need to be aware of:

- GroupWise Client (the one installed on your office computers) and Web (mail.grcc.edu) will use the same user-name and password

- If you already setup your GroupWise password as your network login password, nothing will change. They will be the same.

- Password for GroupWise, Blackboard, and Network will expire after 120 Days
– Password can be reset off campus by going to grcc.edu/password OR on a campus computer by using the following:
Username: lookup
Password: lookup

One less password to worry about in the New Year. If you have any questions regarding this, please call the IT Customer Support Help Desk at 234-HELP (4357).

Thank you for your understanding.


IT Technology Issue ~ Email from grcc.edu to offsite locations blocked (12/02/2013)

December 2, 2013

Technology Issue Notice:

Email sent from grcc.edu to several external email ISP’s will be returned as undeliverable. You will be unable to send email to these addresses until GRCC has been cleared from blacklisting. Internal GRCC email messages will still be delivered.

Blacklisting occurs when messages that originate from GRCC are identified as spam or unwanted mass mailings. You can assist in keeping this from happening by limiting mass mailings and by removing GroupWise rules that forward your email to outside accounts.

Estimated Time of Resolution: Unavailable. IT does not control the length of time it takes to remove GRCC from various spam blacklists.

[X] This issue is being investigated
Initial Discovery Date: 12/02/2013

Any intermittent updates will be posted at: http://www.grcc.edu/itsupport ~Also available through http://grccitstatus.wordpress.com/ and at http://twitter.com/grccithelp


Reminder: IT Technology Scheduled Upgrade – GroupWise: Thursday, November 28th 2013 at 10 P.M.

November 27, 2013

The GRCC staff and faculty email (GroupWise) will be upgrading to a new version this Thursday, November 28th 2013 (over Thanksgiving Break). The GroupWise email will not be available from 10 P.M. on Thursday, November 28th until Saturday, November 30th at 12 P.M.

What this means to you:

- During this time frame all GroupWise functions will not be accessible.

- No Blackboard notifications, No PeopleSoft notifications, No Print to email, No ImageNow reimbursements.

- All existing emails (including archived messages, calendar items, reminder notes, etc.) will be saved. You will not lose messages during this transition.

- Your GroupWise password will remain the same, no need to change it! – Please delete any unwanted emails from your mailbox

What you need to be aware of after the transition:

- The Web version of GroupWise (mail.grcc.edu) will have a new look and contain more features.

- Automatic forwarding from GRCC GroupWise email to other email accounts ( Global forwarding) will be available in the new version of GroupWise.

- Your GroupWise email client (the one installed on your GRCC computer) will need to be upgraded. You will be able to update your software beginning December 1st 2013 by going to Application Explorer and running the update while on campus. (The existing version on your computer will still work until you update.)

- Mac users do not need to upgrade to a new version of GroupWise; they are already up to date.

We appreciate your patience during this upgrade. Have a peaceful Thanksgiving.


Update: IT Technology Scheduled Upgrade – GroupWise: Thursday, November 28th 2013 at 10 P.M.

November 25, 2013

The GRCC staff and faculty email (GroupWise) will be upgrading to a new version this Thursday, November 28th 2013 (over Thanksgiving Break). The GroupWise email will not be available from 10 P.M. on Thursday, November 28th until Saturday, November 30th at 12 P.M.

What this means to you:

- During this time frame all GroupWise functions will not be accessible.

- No Blackboard notifications, No PeopleSoft notifications, No Print to email, No ImageNow reimbursements.

- All existing emails (including archived messages, calendar items, reminder notes, etc.) will be saved. You will not lose messages during this transition.

- Your GroupWise password will remain the same, no need to change it!

What you need to be aware of after the transition:

- The Web version of GroupWise (mail.grcc.edu) will have a new look and contain more features.

- Automatic forwarding from GRCC GroupWise email to other email accounts ( Global forwarding) will be available in the new version of GroupWise.

- Your GroupWise email client (the one installed on your GRCC computer) will need to be upgraded. You will be able to update your software beginning December 1st 2013 by going to Application Explorer and running the update while on campus. (The existing version on your computer will still work until you update.)

- Mac users do not need to upgrade to a new version of GroupWise; they are already up to date.

We appreciate your patience during this upgrade. If you have any questions regarding this, please call the IT Customer Support Help Desk at 234-HELP (4357).

Thank you for your understanding.


IT Technology Scheduled Upgrade – GroupWise: Thursday, November 28th 2013 at 10 P.M.

November 18, 2013

The GRCC staff and faculty email (GroupWise) will be upgrading to a new version on Thursday, November 28th 2013. The GroupWise email will not be available from 10 P.M. on Thursday, November 28th until Saturday, November 30th at 12 P.M.

What this means to you:
– All existing emails (including archived messages, calendar items, reminder notes, etc.) will be saved. You will not lose messages during this transition.

What you need to be aware of after the transition:
– The Web version of GroupWise (mail.grcc.edu) will have a new look and contain more features.
– If you’re currently utilizing GWMC to sync email with your phone, you should not have to change any of your phone settings.
-Automatic forwarding from GRCC GroupWise email to other email accounts ( Global forwarding) will be available in the new version of GroupWise.

- Your GroupWise email client (the one installed on your GRCC computer) will need to be upgraded. You will be able to update your software beginning December 1st 2013 by going to Application Explorer and running the update while on campus. (The existing version on your computer will still work until you update.)
– Mac users do not need to upgrade to a new version of GroupWise; they are already up to date.

We appreciate your patience during this upgrade. If you have any questions regarding this, please call the IT Customer Support Help Desk at 234-HELP (4357).
Thank you for your understanding.


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