IT Technology Notification~ PeopleSoft/Online Center Scheduled Maintenance (02/29/2012 8:00 PM)

IT Notification:

PeopleSoft including the Faculty and Student Centers will be down for scheduled maintenance starting at 8:00 P.M. Wednesday, February 29th.
It is anticipated that it be back available by 6:00 AM Thursday March 1st.

Any intermittent updates will be posted at: http://www.grcc.edu/itsupport ~Also available through http://grccitstatus.wordpress.com/ and at http://twitter.com/grccithelp

IT Scheduled Maintenance ~Blackboard down for updates. 2/24/2012 from 10:00 pm to 10:30 pm

Technology Issue Notice: Blackboard will be offline tonight (2/24/2012) from 10 pm till 10:30 pm. During this update, the bb.grcc.edu website will be offline.

(After 2/24/12, if your browser continues to display a Maintenance notification, please clear your browsers Cache/Temporary Internet files in order to allow Blackboard to load.)

Estimated Time of Resolution: This update will take approximately 30 minutes. Disturbance Resolution Details: This is a database maintenance update.

Any intermittent updates will be posted at: http://www.grcc.edu/itsupport ~Also available through http://grccitstatus.wordpress.com/ and at http://twitter.com/grccithelp database maintenance

IT Scheduled Maintenance ~GRCC.edu down for updates. 2/23/2012 from 10:00 pm to 11:00 pm

Technology Issue Notice: Updates to the GRCC.edu content management system will be applied tonight (2/23/2012) at 10 pm.
During this update, the GRCC.edu website will be offline, but links to the Online Center and Blackboard will still be available at GRCC.edu.

Estimated Time of Resolution: This update will take approximately 1 hour.
Disturbance Resolution Details: This update applies security and bug fixes to the CMS.

Any intermittent updates will be posted at: http://www.grcc.edu/itsupport ~Also available through http://grccitstatus.wordpress.com/ and at http://twitter.com/grccithelp

IT Technology Issue~ Password Reset Delays (02/21/2012 2:00 PM)

Technology Issue Notice:

For anyone changing their Campus Network/Blackboard password through the self-service password reset, there may be up to a 45 minute delay before the new password may be used.

This only applies to those who have change their own password through www.grcc.edu/password, or by using the ‘lookup’ ‘lookup’ feature from the network login screen, or through the Bb password reset link today.

Any intermittent updates will be posted at: http://www.grcc.edu/itsupport ~Also available through http://grccitstatus.wordpress.com/ and at http://twitter.com/grccithelp

Resolved: IT Technology Issues~ Online Student Center/ CWIS Performance Issues (02/15/12 8:30 AM)

Technology Issue Notice:

Access to CWIS and Online Center pages has returned to normal. If you’re still unable to login, please try clearing your internet browsers’ cookies and cache.

[X] A solution has been applied
[X] This issue has been resolved 02/15/2012 8:30 AM

Any intermittent updates will be posted at: http://www.grcc.edu/itsupport ~Also available through http://grccitstatus.wordpress.com/ and at http://twitter.com/grccithelp

IT Technology Issues~ Online Student Center/ CWIS Performance Issues (02/15/12 8:00 AM)

Technology Issue Notice:

Access to CWIS and Online Center pages may be intermittently unavailable due to high volume.

[X] This issue is being investigated
Initial Discovery Date/Time: 02/15/2012 8:00 AM

[X] Work is in progress to find a solution for this issue

Any intermittent updates will be posted at: http://www.grcc.edu/itsupport ~Also available through http://grccitstatus.wordpress.com/ and at http://twitter.com/grccithelp

Resolved: IT Technology Issue ~ Hardware failure causing service outages (8:06 AM)

Technology Issue Notice: Service to Call Center phone software, affected VM’s and GroupLink Ticketing software has been restored.

[X] This issue has been resolved 02/15/2012 8:05 AM

Technology Issue Notice: A switch has failed causing an outage in various campus technology services.

Calls to IT Customer Support will not be able to be completed at this time.

Items known to be unavailable: Call Manager (Voicemail, Call Center Phone software), Various VM environments, GroupLink Ticketing system

[X] This issue is being investigated
Initial Discovery Date/Time: 02/15/2012 7:00 AM

Any intermittent updates will be posted at: http://grccitstatus.wordpress.com/ and at http://twitter.com/grccithelp

IT Technology Issue ~ Hardware failure causing service outages (7:35 AM)

Technology Issue Notice: A switch has failed causing an outage in various campus technology services.

Calls to IT Customer Support will not be able to be completed at this time.

Items known to be unavailable: Call Manager (Voicemail, Call Center Phone software), Various VM environments, GroupLink Ticketing system

[X] This issue is being investigated
Initial Discovery Date/Time: 02/15/2012 7:00 AM

Any intermittent updates will be posted at: http://grccitstatus.wordpress.com/ and at http://twitter.com/grccithelp

Resolved: IT Technology Issue~ Slow PeopleSoft Connectivity (02/14/2012 11:00 AM)

Technology Issue Notice:

All CSProd functionality has been restored.

[X] A solution has been applied
[X] This issue has been resolved 02/14/2011 11:00 AM

IT Technology Issue~ Slow PeopleSoft Connectivity (02/14/2012 10:00 AM)

Technology Issue Notice:

At this time we are receiving reports of access to CSProd is running very slow. Engineers have been notified and are working to restore functionality to these applications.

[X] This issue is being investigated
Initial Discovery Date/Time: 02/14/2012 10:00 AM

Any intermittent updates will be posted at: http://www.grcc.edu/itsupport ~Also available through http://grccitstatus.wordpress.com/ and at http://twitter.com/grccithelp