Resolved: IT Technology Issue ~ Blackboard Performance Issues (01/19/2012 10:01 AM)

Technology Issue Update: System performance issues with Blackboard have been resolved. [X] A solution has been found, and is currently being tested. [X] A solution has been applied
[X] This issue has been resolved 01/19/2012 9:50 am

Technology Issue Update: Performance issues with Blackboard continue. GRCC continues to work with Blackboard to resolve performance issues. [X] Work is in progress to find a solution for this issue.
Suggested solutions are being tested. No resolution reached at this time.

Technology Issue Update: Performance issues with Blackboard continue. The issue has been escalated to the vendor for further assistance and troubleshooting. [X] This issue is being investigated

Technology Issue Notice:
The Blackboard system is currently experiencing intermittent performance issues including slow page load times (including discussion board) and slow login times.
Our engineers are aware of the issue and are working to resolve this as soon as possible.

[X] This issue is being investigated
Initial Discovery Date/Time: 01/17/2012 1:30 PM

Any intermittent updates will be posted at: http://grccitstatus.wordpress.com/ and at http://twitter.com/grccithelp

Update: IT Technology Issue ~ Blackboard Performance Issues (01/19/2012 7:40 AM)

Technology Issue Update: Performance issues with Blackboard continue. GRCC continues to work with Blackboard to resolve performance issues. [X] Work is in progress to find a solution for this issue.
Suggested solutions are being tested. No resolution reached at this time.

Technology Issue Update: Performance issues with Blackboard continue. The issue has been escalated to the vendor for further assistance and troubleshooting. [X] This issue is being investigated

Technology Issue Notice:
The Blackboard system is currently experiencing intermittent performance issues including slow page load times (including discussion board) and slow login times.
Our engineers are aware of the issue and are working to resolve this as soon as possible.

[X] This issue is being investigated
Initial Discovery Date/Time: 01/17/2012 1:30 PM

Any intermittent updates will be posted at: http://grccitstatus.wordpress.com/ and at http://twitter.com/grccithelp

Update: IT Technology Issue ~ Blackboard Performance Issues (01/18/2012 9:20 AM)

Technology Issue Update: Performance issues with Blackboard continue. The issue has been escalated to the vendor for further assistance and troubleshooting. [X] This issue is being investigated

Technology Issue Notice:
The Blackboard system is currently experiencing intermittent performance issues including slow page load times (including discussion board) and slow login times.
Our engineers are aware of the issue and are working to resolve this as soon as possible.

[X] This issue is being investigated
Initial Discovery Date/Time: 01/17/2012 1:30 PM

Any intermittent updates will be posted at: http://grccitstatus.wordpress.com/ and at http://twitter.com/grccithelp

IT Technology Issue ~ Blackboard Performance Issues (01/17/2012 1:30 PM)

Technology Issue Notice:

The Blackboard system is currently experiencing intermittent performance issues including slow page load times (including discussion board) and slow login times.

Our engineers are aware of the issue and are working to resolve this as soon as possible.

[X] This issue is being investigated
Initial Discovery Date/Time: 01/17/2012 1:30 PM

Any intermittent updates will be posted at: http://grccitstatus.wordpress.com/ and at http://twitter.com/grccithelp

Resolved: Blackboard Performance Issues (1/16/12)

Technology Issue Notification:

Last night, 1/16/12, the Blackboard system experienced intermittent performance issues including (but not limited to) slow logins, slow page load times, errors while attempting to login.

The Blackboard webservers were rebooted at 1:00 AM last night in order to resolve all performance issues.
All systems indicate that Blackboard is now functioning at 100%.

If you continue to experience any performance issues please contact the IT Customer Support Desk at 616-234-4357.

Resolved: IT Technology Issue ~ DATANODE1 Out of Disk Space (01/16/2012 6:20 PM)

Technology Issue Notice:

[X] This issue has been resolved (01/16/2012 6:20 PM)

Disturbance Resolution Details:

Additional space has been acquired for the S drive. Please continue to clear out any files that are no longer in use.

————————————————————————————————

Users logged into the Novell network have received a pop-up indicating that DATANODE1 is out of disk space. This message is to notify users that the S:\ drive is out of disk space.

Please remove any excess files that are no longer in use that are located within any folder on the S:\ drive.

Error Message:

NSS-2.70-5001: NSS Volume DATANODE1/SHARE out of disk space.

[X] This issue is being investigated
Initial Discovery Date/Time: 01/16/2012 4:00 PM

Any intermittent updates will be posted at: http://grccitstatus.wordpress.com/ and at http://twitter.com/grccithelp

IT Technology Issue ~ DATANODE1 Out of Disk Space (01/16/2012 4:00 PM)

Technology Issue Notice:

Users logged into the Novell network have received a pop-up indicating that DATANODE1 is out of disk space. This message is to notify users that the S:\ drive is out of disk space.

Please remove any excess files that are no longer in use that are located within any folder on the S:\ drive.

Error Message:

NSS-2.70-5001: NSS Volume DATANODE1/SHARE out of disk space.

[X] This issue is being investigated
Initial Discovery Date/Time: 01/16/2012 4:00 PM

Any intermittent updates will be posted at: http://grccitstatus.wordpress.com/ and at http://twitter.com/grccithelp

IT Technology Issue ~Raidercard issues on campus. 12:56 pm

Technology Issue Notice: The Raidercard system is not functioning on some areas of campus. Engineers are looking into the issue.

[X] This issue is being investigated
Initial Discovery Date/Time: 01/11/2012 12:40 pm

Any intermittent updates will be posted at: http://www.grcc.edu/itsupport ~Also available through http://grccitstatus.wordpress.com/ and at http://twitter.com/grccithelp

Resolved: IT Technology Issue ~ Self Service Password Resets Delayed (01/09/12 6:38 PM)

Resolved:

All password resets should be now be working.

[X] This issue has been resolved 01/09/2012 6:38 PM

IT Technology Issue ~ Self Service Password Resets Delayed (01/09/12 5:30 PM)

Technology Issue Notice:

Self service password resets for the Campus Network Login/Blackboard are currently being delayed.

Initial Discovery Date/Time: 01/09/2012 5:30 PM
[X] Work is in progress to find a solution for this issue

Any intermittent updates will be posted at: http://www.grcc.edu/itsupport ~Also available through http://grccitstatus.wordpress.com/ and at http://twitter.com/grccithelp